Coterie

Claims Specialist

• Investigate, evaluate, negotiate, and resolve commercial property claims
• Develop and implement strategies to resolve moderate- to high-severity and complex commercial property claims
• Handle claim volume as needed
• Collaborate with cross-functional Coterie team members on process, product, project, insurance, and enterprise initiatives
• Investigate claims and review insured materials, documents, and reports
• Identify and assess coverage issues
• Draft coverage position letters
• Retain coverage counsel when necessary and review counsel opinions and analyses
• Develop strategies for coverage issues aligned with overall claim-handling strategy
• Analyze coverage and damages to estimate, assess, and recommend reserves
• Maintain claim diaries and post reserves in a timely manner
• Respond to inquiries from insureds, counsel, underwriters, brokers, and senior management
• Negotiate claim resolutions
• Direct risk transfer, subrogation, additional insured, and contractual indemnity issues
• Prepare and present written and oral reports to senior management on claim evaluation issues and reserve recommendations

Property Claims Specialist

Manager

• Provide strategic oversight and technical direction for first-party property claims, including accelerated, large, and/or high-exposure losses
• Monitor and manage third-party administrator (TPA) performance, including audits, performance scorecards, escalation handling, and process adherence
• Support adjusters and partners on coverage analysis, coverage determination, subrogation, and resolution strategy
• Refine and maintain reserve best practices, authority levels, and resolution thresholds
• Coordinate with legal partners on strategy, alternative dispute resolution (ADR), and litigation management
• Lead initiatives to improve claims workflows, quality assurance programs, and performance analytics
• Support internal and external reporting on trends, large loss monitoring, and exposure tracking
• Provide claims insights to leadership, Product, and Underwriting teams to improve risk selection, policy language, and endorsement strategy
• Identify jurisdictional risk trends, legal/regulatory developments, and case law affecting claim outcomes
• Contribute to enterprise risk management practices
• Monitor file handling trends, ensure compliance with resolution strategy, and participate in governance sessions and training reviews
• Manage and facilitate the adjusting of commercial claims, including large, complex, and volume losses
• Oversee adjusters, TPAs, and vendors, ensuring best practices
• Track, report on, and analyze KPIs, quality, and compliance against internal standards
• Lead complex coverage issues and coordinate with counsel
• Collaborate with Underwriting and Product on risk and form strategy
• Oversee catastrophe (CAT) response and field vendor coordination
• Drive subrogation and/or risk transfer strategy
• Identify trends, support QA review participation, and support training
• Provide reporting and pertinent information to senior management

Property Claims Specialist

Property Claims Manager