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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in managing property claims, including oversight of third-party administrators and complex coverage issues. Proficient in claims analytics, risk management, and compliance with industry standards.
Highest-signal resume keywords
Property Claims ManagementThird-Party Administrator (TPA) OversightClaims Analytics and ReportingLeadership in Claims TeamsAdvanced Knowledge of Property Coverage Forms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Management StrategiesCoverage AnalysisSubrogation StrategyPerformance TrackingRisk Transfer StrategyFile Handling ComplianceQuality Assurance ProgramsKPI AnalysisLitigation ManagementAlternative Dispute Resolution (ADR)
Soft Skills
LeadershipAnalytical SkillsCommunication SkillsInfluencing Skills
Tools & Technologies
Claim System ToolsDiary Management Tools
Certifications & Qualifications
Insurance Designations
Industry Keywords
Desk Adjusting EnvironmentJurisdictional Risk TrendsEnterprise Risk ManagementCatastrophe (CAT) ResponseCompliance Standards
About the role
Key responsibilities & impact- Provide strategic oversight and technical direction for first-party property claims, including accelerated, large, and/or high-exposure losses
- Monitor and manage third-party administrator (TPA) performance, including audits, performance scorecards, escalation handling, and process adherence
- Support adjusters and partners on coverage analysis, coverage determination, subrogation, and resolution strategy
- Refine and maintain reserve best practices, authority levels, and resolution thresholds
- Coordinate with legal partners on strategy, alternative dispute resolution (ADR), and litigation management
- Lead initiatives to improve claims workflows, quality assurance programs, and performance analytics
- Support internal and external reporting on trends, large loss monitoring, and exposure tracking
- Provide claims insights to leadership, Product, and Underwriting teams to improve risk selection, policy language, and endorsement strategy
- Identify jurisdictional risk trends, legal/regulatory developments, and case law affecting claim outcomes
- Contribute to enterprise risk management practices
- Monitor file handling trends, ensure compliance with resolution strategy, and participate in governance sessions and training reviews
- Manage and facilitate the adjusting of commercial claims, including large, complex, and volume losses
- Oversee adjusters, TPAs, and vendors, ensuring best practices
- Track, report on, and analyze KPIs, quality, and compliance against internal standards
- Lead complex coverage issues and coordinate with counsel
- Collaborate with Underwriting and Product on risk and form strategy
- Oversee catastrophe (CAT) response and field vendor coordination
- Drive subrogation and/or risk transfer strategy
- Identify trends, support QA review participation, and support training
- Provide reporting and pertinent information to senior management
Requirements
What you’ll need- 7+ years in subject matter specific claims in a desk adjusting environment (MGA, insurer, or TPA environment)
- Experience managing desk adjusting, property claims teams
- Experience managing a team or directly handling field adjusting, property claims teams/vendors
- Demonstrated success in managing TPAs, counsel, and claims vendors
- Advanced knowledge of property coverage forms, claim management strategies, and jurisdictional nuances
- Strong leadership, analytical, and communication skills, with the ability to influence across functions
- Adept at claim system tools, diary management, and performance tracking in a remote-first environment
- Must have authorization to work in the United States without current or future visa sponsorship
- College degree preferred
- Insurance designations preferred
- Bilingual ability preferred (Spanish, Mandarin, Korean, Arabic, etc.)
Benefits
Comp & perks- 100% remote
- Health insurance through Aetna (we pay 100% of premiums)
- Dental and vision insurance through Guardian (we pay 100% of premiums)
- Basic life insurance (we pay 100% of premiums)
- Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
- 401K plan (up 4% match with immediate vest)
- Flexible PTO, generally not exceeding approximately 5 weeks per calendar year
- 12 company-paid holidays each year
- Continuing education annual stipend