Customer Support Representative

Counsel Health

. Deliver patient support across phone and email .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-quality patient support through effective communication and troubleshooting technical issues. Proficient in maintaining documentation and meeting performance metrics in a regulated healthcare environment.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingHealthcare Industry KnowledgeModern Support ToolingHIPAA Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SupportTechnical Issue ResolutionDocumentation MaintenancePerformance Metrics ManagementRoot Cause Analysis

Soft Skills

Excellent CommunicationProblem-SolvingContinuous LearningEngagementResponsiveness

Tools & Technologies

IntercomZendeskHubSpot

Industry Keywords

Regulated IndustrySensitive Information HandlingE-Verify Employment Eligibility

About the role

Key responsibilities & impact

Deliver patient support across phone and email
Provide clear, accurate answers and a high-quality patient experience
Troubleshoot technical issues end to end
Liaise with clinical, engineering, and operations teams to resolve issues
Surface trends and recurring friction points
Capture actionable feedback to improve the product and care experience
Maintain accurate, detailed documentation of patient interactions
Meet or exceed quality, response-time, resolution-time, and patient-satisfaction metrics
Maintain engagement and responsiveness throughout assigned shifts
Pursue continuous learning and performance improvement

Requirements

What you’ll need

2+ years of experience in customer support, patient support, or a contact center role
Experience ideally in a high-volume environment
Excellent written and verbal communication
Ability to explain technical or clinical processes in plain language
Comfort troubleshooting technical issues and finding root causes
Experience with modern support tooling such as Intercom, Zendesk, HubSpot, or similar
Experience in healthcare or another regulated industry
Understanding of handling sensitive information
Availability to work shifts across a seven-day support schedule, including evenings and weekends
HIPAA familiarity is a plus
Employment eligibility confirmed through E-Verify

Benefits

Comp & perks

Bonus offered
Full-time, 40-hour-per-week schedule
Seven-day schedule with rotating shifts, including some nights and weekends