Counsel Health

Customer Support

• Deliver patient support across phone and email
• Provide clear, accurate answers and a high-quality patient experience
• Troubleshoot technical issues end to end
• Liaise with clinical, engineering, and operations teams to resolve issues
• Surface trends and recurring friction points
• Capture actionable feedback to improve the product and care experience
• Maintain accurate, detailed documentation of patient interactions
• Meet or exceed quality, response-time, resolution-time, and patient-satisfaction metrics
• Maintain engagement and responsiveness throughout assigned shifts
• Pursue continuous learning and performance improvement

Customer Support Representative