Senior Client Success Manager

Counsel Health

. Own the full post-sale client relationship from implementation through renewal and expansion .

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sale client relationships, driving implementations, and leading executive-level communications in healthcare or health tech. Proficient in tracking engagement, managing complex projects, and conducting quarterly business reviews to enhance client success.

Highest-signal resume keywords

Client Relationship ManagementImplementation Project ManagementQuarterly Business Reviews (QBRs)Stakeholder EngagementHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementAccount ManagementProject PlanningRisk ManagementEngagement TrackingPerformance PresentationPortfolio ManagementCross-Functional CollaborationPlaybook DevelopmentClinical Outcomes Monitoring

Soft Skills

CommunicationProblem-SolvingLeadershipAdaptabilityStakeholder Management

Industry Keywords

HealthcareHealth TechClient SuccessEnterprise Client RelationshipsE-VerifyEmployment Eligibility Verification

About the role

Key responsibilities & impact

Own the full post-sale client relationship from implementation through renewal and expansion
Drive active implementations from sales handoff through go-live
Own project plans, critical paths, and client-facing communication from kickoff through launch
Surface implementation risks, recommend fixes, and hold internal teams to timelines
Track adoption and engagement from launch day and recommend actions to increase engagement
Build implementation playbooks based on each launch
Lead executive relationships for named accounts and maintain stakeholder maps
Run quarterly business reviews and present program performance
Monitor adoption, engagement, and clinical outcomes across the portfolio
Lead renewal and expansion conversations and support Sales in closing
Build the post-launch operating model, including QBR framework, adoption monitoring, and account health reporting

Requirements

What you’ll need

8+ years in client delivery or client success in healthcare or health tech
Experience covering both implementation and account management
Experience owning enterprise client relationships at the executive level, including QBRs and renewal conversations
Experience running complex, cross-functional implementations against a project plan where the playbook was still being written
Experience managing a portfolio of accounts at different lifecycle stages simultaneously, with competing priorities and limited support
Experience working at an early-stage or scaling company and defining scope as the role expanded
Comfort presenting program performance to health plan executives
Experience with complex, multi-stakeholder implementations in healthcare or health tech
Ability to deliver difficult updates directly, hold scope boundaries, and establish clear next steps
Must complete employment eligibility verification through E-Verify
Must provide required application materials, including resume, LinkedIn profile, and location
Visa transfer or sponsorship status must be disclosed

Benefits

Comp & perks

Equity
Bonus
Comprehensive healthcare
Vision and dental coverage
401K
Unlimited PTO
Parental Leave
Significant opportunities for broad ownership and professional development
Direct interface with executives at leading technology and healthcare organizations
AI-driven healthcare experiences with meaningful patient impact