Implementation Manager

Counterpart Health

. Lead customer-facing implementations of Counterpart Assistant for new provider practices and TINs .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $96,200 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical product implementations within healthcare technology, focusing on EHR standard integrations and ensuring high-quality, on-time launches. Strong project management and customer-facing skills are essential for aligning stakeholders and driving successful outcomes.

Highest-signal resume keywords

Technical Product ImplementationsProject ManagementHealthcare Technology ExperienceEHR Standard IntegrationsCustomer-Facing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical JudgmentProcess ImprovementIntegration Issue DiagnosisImplementation Quality

Soft Skills

Exceptional Communication SkillsStakeholder AlignmentConflict ResolutionInfluence LeadershipCustomer Relationship Management

Tools & Technologies

Implementation PlaybooksProject Status Documentation

Industry Keywords

Healthcare TechnologyProvider PracticesTINsCustomer SatisfactionImplementation Pain Points

About the role

Key responsibilities & impact

Lead customer-facing implementations of Counterpart Assistant for new provider practices and TINs
Own customer relationships from project kickoff through post-go-live steady state
Lead end-to-end project plans for multiple concurrent implementations
Align internal and customer teams on scope, timelines, and status
Partner with account management, support, product, and engineering to unblock issues and coordinate handoffs
Surface risks, drive resolutions, and ensure launches meet target dates and quality standards
Monitor and address potential integration issues with product and engineering
Define and refine implementation playbooks, tooling, and templates
Capture customer feedback and channel implementation pain points to internal teams
Improve time-to-launch, implementation quality, and customer satisfaction

Requirements

What you’ll need

5-8 years of experience leading technical product implementations in a customer-facing role
Strong track record of on-time, high-quality launches
Experience running multiple implementations in parallel
2+ years of experience in healthcare technology implementations working with provider practices
Ideally, experience with EHR standard integrations
Exceptional customer-facing skills with providers, office managers, and clinical leads
Expert project management skills
Strong technical judgment
Ability to diagnose potential integration issues and project scope creep
Strong written and verbal communication skills
Ability to document project status and potential risks
Process improvement experience
Ability to lead through influence, align stakeholders, resolve conflict, and drive accountability

Benefits

Comp & perks

Competitive base salary
Equity opportunities
Performance-based bonus program
401(k) matching
Regular compensation reviews
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Monthly company holidays
Mental health resources
Generous flexible time-off policy
Remote-first culture supporting collaboration and flexibility
Learning programs
Mentorship
Professional development funding
Regular performance feedback and reviews
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone and internet stipend
Collaboration with global teams
Paid parental leave for all new parents