Counterpart Health

Customer Success Manager

• Serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant
• Own the success of a complex portfolio of provider partnerships
• Develop and execute success strategies for high-priority or operationally complex primary care partnerships
• Establish shared clinical, operational, and business objectives with provider and practice leaders
• Monitor adoption, engagement, provider satisfaction, clinical opportunities, retention risks, and expansion potential
• Anticipate barriers and intervene early to protect partner value and account health
• Lead business and performance reviews that translate data into priorities, decisions, and commitments
• Build relationships with physicians, advanced practice clinicians, practice administrators, and executive stakeholders
• Advise on incorporating Counterpart Assistant into clinical decision-making and value-based care operations
• Tailor recommendations to organizational workflows, patient populations, staffing models, technology environments, and performance goals
• Lead sensitive conversations involving performance gaps, resistance to change, competing priorities, and partnership risk
• Diagnose workflow challenges and design solutions embedding Counterpart Assistant into daily clinical operations
• Guide practices through implementation, change management, training, workflow redesign, and ongoing optimization
• Establish adoption plans with milestones, ownership, success measures, and escalation paths
• Analyze utilization, operational, clinical, and financial data to identify trends, risks, and performance opportunities
• Deliver actionable scorecards and recommendations to improve value-based care outcomes
• Lead interventions for underperforming practices and evaluate impact
• Develop scalable provider-success playbooks, tools, and engagement models
• Lead cross-portfolio initiatives improving implementation quality, adoption, retention, or provider experience
• Use market insights and provider feedback to recommend product, operating model, and go-to-market improvements
• Collaborate with Growth, Implementation, Clinical, Product, Analytics, and Operations teams
• Support provider recruitment and expansion opportunities as a product, workflow, and value-based care expert
• Translate provider feedback into insights informing product priorities and operational decisions
• Lead complex escalations by aligning internal teams around root causes, owners, and action plans
• Mentor Provider Success colleagues and contribute to team standards, tools, and capabilities

Senior Provider Success Manager

Manager

• Execute the national provider success strategy to achieve regional performance goals
• Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution
• Drive increased adoption and sustained use of Counterpart Assistant across assigned markets
• Apply national playbooks and workflows while tailoring execution to local provider and market needs
• Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers
• Build and maintain executive-level relationships with key provider partners
• Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals
• Own regional staffing, prioritization, and resource allocation decisions
• Identify workflow, implementation, and operational barriers unique to individual practices or markets
• Develop and execute local tactics to remove blockers and improve provider experience
• Monitor regional performance trends, risks, and opportunities
• Escalate systemic issues and insights to national leadership for enterprise-level resolution
• Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution

Senior Manager, Provider Success – Southeast

Implementation Specialist

• Lead customer-facing implementations of Counterpart Assistant for new provider practices and TINs
• Own customer relationships from project kickoff through post-go-live steady state
• Lead end-to-end project plans for multiple concurrent implementations
• Align internal and customer teams on scope, timelines, and status
• Partner with account management, support, product, and engineering to unblock issues and coordinate handoffs
• Surface risks, drive resolutions, and ensure launches meet target dates and quality standards
• Monitor and address potential integration issues with product and engineering
• Define and refine implementation playbooks, tooling, and templates
• Capture customer feedback and channel implementation pain points to internal teams
• Improve time-to-launch, implementation quality, and customer satisfaction

Senior Provider Success Manager

Senior Manager, Provider Success – Southeast

Implementation Manager