Client Success Manager

Coursedog

. Own customer health, success, and adoption through comprehensive success plans aligned with customer goals and milestones .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on change management and adoption strategies within higher education. Proven ability to analyze product usage data, drive customer outcomes, and foster relationships across multiple stakeholders.

Highest-signal resume keywords

Customer Success ManagementChange ManagementStakeholder Relationship ManagementCritical ThinkingProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAdoption InsightsFeature RecommendationsCustomer Success PlatformsAccount Management

Soft Skills

Problem-SolvingOrganizational AbilitiesExecution DisciplineCollaborative MindsetCuriosity

Tools & Technologies

CRM SystemCatalyst

Industry Keywords

Higher EducationAcademic OperationsChange Management InitiativesCustomer HealthBrand Advocacy

About the role

Key responsibilities & impact

Own customer health, success, and adoption through comprehensive success plans aligned with customer goals and milestones
Own change management and adoption outcomes for approximately 60 accounts and approximately $4M live ARR
Serve as a trusted advisor to customer super users and translate business processes and outcomes into measurable ROI
Analyze product usage data and create adoption insights
Collaborate with Account Management to uncover upsell and expansion opportunities
Partner with project managers, product managers, engineering, support, and marketing to resolve customer issues and meet objectives
Identify and implement partnership success metrics and product adoption strategies through discovery sessions
Provide tailored individual and group training on current and future product features
Build relationships, achieve customer goals, and turn customers into brand advocates
Maintain customer records, success plans, activity logs, and usage metrics in the CRM system
Translate customer needs and feedback into feature recommendations and product improvement suggestions
Use critical thinking and problem-solving to help customers navigate the platform and overcome adoption barriers

Requirements

What you’ll need

Experience working in or with higher-education institutions in a professional capacity
Strong familiarity with change management within higher-education institutions
Experience managing and building relationships across multiple stakeholders within complex organizational structures
Demonstrated ability to drive change management initiatives and motivate teams to overcome barriers to transformational change
Ability to uncover use cases, identify business needs, and map customer requirements to software solutions
Proactive communication skills in synchronous and asynchronous environments
Ability to follow through on commitments
Critical thinking and problem-solving skills
Ability to juggle multiple priorities and create accountability for success
Strong organizational abilities and execution discipline
Proven track record of taking full ownership of customer outcomes
Knowledge of academic operations or higher education (a strong plus but not required)
Experience with customer success platforms like Catalyst (a plus)
Collaborative mindset and commitment to putting customers first
Curiosity and adaptability in a scaling company
Ability to focus on scaling levers while utilizing agentic AI responsibly

Benefits

Comp & perks

Healthcare, dental, and vision coverage
Spring Health mental health support
XP Health vision benefits
Carrot Fertility family planning support
One Medical primary care
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Safe Harbor 401(k) plan from day one
4% employer match on total compensation, subject to federal limits
Unlimited Paid Time Off
Remote-first work flexibility
Equity grants aligned to role and tenure
Equity grants reviewed and adjusted with promotions
Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents
Additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay for birthing parents
Up to 12 weeks of fully paid parental leave for birthing parents