Coursedog

Software Engineer

• Build and maintain backend services and APIs
• Develop and maintain frontend applications using TypeScript and Vue or similar frameworks
• Design, implement, and maintain well-structured, testable code
• Review pull requests and provide constructive, actionable feedback
• Debug, refactor, and improve existing systems, including legacy components
• Use AI tools across coding, debugging, and documentation
• Collaborate with cross-functional partners to deliver features and resolve issues
• Establish and document engineering best practices for the team
• Own problems from scoping through release, including new development and system improvements

Performance Marketing

• Develop demand generation strategy and identify high-impact campaigns and channels
• Drive new business into the pipeline with accountability for pipeline and revenue outcomes
• Build and run multi-channel campaigns across email, content, social, and digital advertising
• Measure campaign performance against pipeline goals and iterate based on data
• Own paid advertising strategy and execution, including PPC/SEM, paid social, and display
• Manage advertising budget allocation, bidding, targeting, and creative testing
• Partner with BDR on campaign strategy, targeting, and timing
• Lead demand generation content, email, and social messaging strategy and creation
• Develop and refine ABM strategy for key accounts with Sales
• Collaborate on messaging, positioning, product news, and customer value propositions
• Own event strategy and align event selection with company and revenue goals
• Use AI tools and marketing automation platforms to optimize personalization, lead scoring, and campaign performance
• Analyze pipeline and revenue data to guide campaign decisions and channel mix
• Own reporting and communicate metrics to the broader team
• Partner with Marketing Operations to build dashboards and align on goals
• Identify opportunities, move quickly, and support teammates across the marketing function

Demand Generation Manager

Support Engineer

• Own end-to-end resolution of support tickets within assigned coverage windows
• Keep backlog contributions, SLAs, and average resolution time on target
• Investigate and troubleshoot configuration, data, and integration issues for higher education customers using Curriculum, Scheduling, and Catalog products
• Communicate directly with customers, set expectations, provide updates, and close the loop
• Reproduce reported issues before escalating and identify root causes
• Proactively escalate tickets requiring deeper technical or product expertise
• Document work clearly for seamless teammate handoffs
• Contribute self-service content to prevent repeat tickets
• Work alongside AI-assisted tooling and automation and provide feedback on resolution improvements
• Use QA feedback and coaching to improve performance

Customer Support Engineer

Sales

• Own and achieve annual quota targets within the assigned territory
• Drive new logo acquisition and revenue growth
• Develop and execute strategic territory plans, including account mapping, stakeholder identification, and opportunity prioritization
• Generate and maintain more than 4x pipeline coverage with the SDR
• Lead discovery conversations to uncover business challenges, desired outcomes, and buying processes
• Deliver tailored product demonstrations aligned with customer pain points and institutional priorities
• Navigate complex, multi-stakeholder sales cycles, executive presentations, and negotiations
• Manage pipeline and forecasting while maintaining CRM hygiene and real-time activity tracking
• Apply sales methodologies such as MEDDPICC and Value Selling
• Leverage Product, Customer Success, and Executive Leadership stakeholders to strengthen deals
• Build industry credibility through product evangelism and education on higher education trends
• Incorporate feedback to improve sales approach and performance
• Travel onsite to customers and industry events for presentations and workshops 25%–35% of the year

Software Engineer

Demand Generation Manager

Customer Support Engineer

Regional Director of Sales