Customer Engagement Manager

Coursedog

. Build customer relationships for case studies, testimonials, video stories, reviews, and press quotes .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and scaling customer advocacy programs within a B2B SaaS environment, leveraging strong analytical skills to drive engagement and retention. Proficient in managing relationships and collaborating across teams to achieve shared customer goals.

Highest-signal resume keywords

Customer Advocacy Program ManagementStrong Writing And Storytelling SkillsAnalytical Skills Using Engagement DataExpertise In Deeto PlatformExperience Using AI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AdvocacyReference MarketingData AnalysisCampaign ManagementRelationship Management

Soft Skills

Strong CommunicationStorytellingMultitaskingCollaboration

Tools & Technologies

DeetoAI Tools

Industry Keywords

B2B SaaSCustomer EngagementCustomer RetentionCustomer MarketingCustomer Advisory Board

About the role

Key responsibilities & impact

Build customer relationships for case studies, testimonials, video stories, reviews, and press quotes
Guide advocates through requests, approvals, and final delivery
Manage customer speakers for regional higher-ed conferences and the annual AcOps user conference
Own and administer Deeto, including advocate profiles, requests, workflows, and reporting
Manage and segment the referenceable customer pool
Match Sales and Account Managers with appropriate reference customers and track requests and outcomes
Partner with Product Marketing to run the customer advisory board
Collaborate with Demand Generation on customer and partner campaigns
Shape messaging and calls to action for upsell, cross-sell, and lifecycle programs
Analyze customer behavior, purchase history, engagement, retention, CSAT, and product usage data
Deliver regular reporting on advocacy pipeline, reference requests, and campaign results
Use AI tools to streamline work and improve program processes
Partner with CX on advocacy moments and recognition programs
Participate in the customer community and create product overview videos and how-to content

Requirements

What you’ll need

Proven track record of building, owning, and scaling customer advocacy, reference, or customer marketing programs at a B2B SaaS company
Demonstrated success recruiting customer speakers and preparing them for conferences from session pitch through day-of delivery
Strong writing and storytelling skills, including case studies, testimonials, and video stories
Ability to manage dozens of relationships, requests, and deadlines simultaneously
Strong analytical skills using engagement, retention, and usage data
Expertise in customer advocacy platforms such as Deeto, including workflows, advocate data, and reporting
Ability to align Sales, Account Management, Product Marketing, Demand Generation, and CX around shared customer goals
Experience using AI tools to reduce manual work and improve processes

Benefits

Comp & perks

Healthcare, dental, and vision coverage through Aetna and Guardian
Spring Health mental health support
XP Health vision benefits
Carrot Fertility family planning support
One Medical primary care
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Safe Harbor 401(k) plan from day one
4% employer match on total compensation, subject to federal limits
Unlimited Paid Time Off
Remote-first work environment with flexibility over rigidity
Equity grants for all employees, reviewed and adjusted with promotions
Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents
Birthing parents receive an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay
Best-in-class wellness and support programs