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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Solutions Engineering with a strong focus on customer engagement, integration, and security discussions. Proficient in delivering impactful demos, managing SOWs, and collaborating cross-functionally to drive business value.
Highest-signal resume keywords
Solutions Engineering ExperienceSaaS BackgroundIntegration and Security ExpertiseCustomer-Facing CommunicationAI Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solutions EngineeringSaaSIntegration EngineeringProduct CustomizationDemo DeliverySOW EstimationImplementation Risk AssessmentRFP/RFI DraftingROI AnalysisDocumentation Automation
Soft Skills
Exceptional CommunicationTeam OrientationProcess-Oriented ThinkingInfluencing Decision MakersGrowth Mindset
Tools & Technologies
ClaudeSalesforceGongGlyphicAI Tooling
Industry Keywords
Higher Education OperationsCustomer SuccessEnterprise SecurityCross-Functional CollaborationGTM Support
About the role
Key responsibilities & impact- Deliver customer-specific demos and proofs of concept
- Support Account Executives and Account Managers across new-logo and expansion motions
- Validate use cases before demos and throughout scoping
- Lead integration and security discussions with prospects and reviewers
- Review requirements, flag outliers, and secure cross-functional sign-off
- Score opportunities using the Implementation Risk model
- Draft and QA RFP/RFI and security questionnaire responses using Claude
- Maintain the RFP Response Library
- Support late-stage contract and MSA negotiations
- Act as product, security, and integration SME
- Build ROI analyses for strategic accounts
- Travel for in-person presentations and key account support
- Own the CX call as the final pre-booking alignment checkpoint
- Produce implementation hour estimates and ISF
- Generate dynamic SOWs from Salesforce data
- Define in-scope and out-of-scope boundaries and identify legitimate ISF expansion
- Surface gotchas and proactively negotiate non-standard items
- Track SOW redlines through cross-functional Slack channels
- Share the Implementation Readiness Guide
- Produce documented handoffs for every closed-won deal
- Review Claude-generated SE Summaries from Gong/Glyphic calls before delivery to Customer Success
- Maintain cross-functional visibility through go-live
- Maintain roadmap-aligned demo environments
- Build customized demos using Devin and AI tooling
- Document customizations and feed relevant output into targeted outreach
- Maintain rapid-response GTM support channels
- Facilitate bi-weekly enablement on product updates, competitive intelligence, and demo best practices
- Curate release note digests, enablement materials, and competitor research
- Liaise with Product and Customer Success and provide structured market feedback
- Support Marketing and SDR thought leadership through webinars, white papers, blogs, and conferences
- Partner with Engineering and Security on integrations, accessibility, and compliance certifications
- Contribute to continuous feedback across GTM, Customer Success, Product, and Engineering
- Log SE requests, record customer interactions, and maintain transparent reporting
- Document or automate repeatable solutions
Requirements
What you’ll need- 3+ years in Solutions/Sales Engineering, Solutions Consulting, or Solutions Architecture
- Customer-facing experience in higher education operations, Product, Customer Success, or Integration Engineering considered
- Hands-on ability to configure and customize product environments
- Strong SaaS background
- Comfort with integrations and enterprise security conversations
- Proven ability to run demos that move deals
- Ability to influence executive decision makers
- Exceptional communication and ability to translate technical detail into business value
- Team orientation and documentation discipline
- Bigger-picture and process-oriented thinking
- Ability to estimate delivery costs and maintain scope discipline in SOWs
- Working fluency with AI tools such as Claude or equivalent for drafting, QA, summarization, documentation, and repeatable workflows
- Judgment to verify AI output and identify errors
- Growth mindset and willingness to improve processes
- Ability to travel for client meetings, conferences, and GTM events
Benefits
Comp & perks- Medical, dental, and vision coverage with employer premium contributions
- Spring Health mental health support
- XP Health vision benefits
- Carrot Fertility family planning support
- One Medical primary care
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Safe Harbor 401(k) plan from day one
- 4% employer match on total compensation
- Unlimited paid time off
- Remote-first work flexibility
- Equity grants aligned to role and tenure
- Equity grants reviewed and adjusted with promotions
- Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents
- Additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay for birthing parents
