IT Support Services II – Quick Fix

Courser

. Resolve support tickets from contract customers and assist with scheduling tickets across team levels .

Posted 11/7/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and system administration, with strong capabilities in troubleshooting, customer service, and managing support tickets. Proficient in Microsoft platforms, networking concepts, and compliance with IT security practices.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting SkillsMicrosoft 365 ProficiencyNetworking Concepts KnowledgeHelpdesk Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows ServerLinuxMacOSTCP/IPDNSDHCPVPN ConfigurationsCloud ServicesVirtualization TechnologiesEnterprise Applications

Soft Skills

Problem-Solving SkillsStrong Communication Skills

Tools & Technologies

ConnectWiseServiceNowJIRAZendeskOffice 365Azure

Certifications & Qualifications

CompTIA A+Network+MCSEMS-900

Industry Keywords

IT Security PracticesData Protection RegulationsHelp Desk ProcessesCustomer ServiceTechnical Support

Tech Stack

Tools & technologies

AWSAzureCloudDNSLinuxMacOSServiceNowTCP/IPVMware

About the role

Key responsibilities & impact

Resolve support tickets from contract customers and assist with scheduling tickets across team levels
Work collaboratively with engineers, technicians, and non-technical staff
Provide troubleshooting, desktop support, networking, public cloud, and customer service within a 30-minute timeframe
Support local clients on location with Microsoft platform configurations, especially Office 365, Microsoft 365, and Azure
Engage with customers and build relationships with supported users
Determine urgency and priority of incoming customer tickets
Assess tickets, assign them to appropriate engineers, and assist with escalations
Document tickets for escalation and documentation needs
Make outbound calls and emails to schedule service appointments
Update and improve documented Help Desk and Dispatch processes
Maintain compliance with company policies and procedures
Answer phone calls and triage issues
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
2+ years of experience in IT support or system administration, preferably in a corporate environment
Strong knowledge of operating systems, including Windows Server, Linux, and macOS
Knowledge of enterprise applications
Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
Familiarity with helpdesk and ticketing systems, including ConnectWise, ServiceNow, JIRA, and Zendesk
Excellent problem-solving skills and ability to troubleshoot complex technical issues efficiently
Strong communication skills and ability to explain technical concepts to non-technical users
Experience with ConnectWise preferred
Certifications such as CompTIA A+, Network+, MCSE, or MS-900 preferred
Experience with cloud services such as AWS and Azure preferred
Experience with virtualization technologies such as VMware and Hyper-V preferred
Knowledge of IT security practices and data protection regulations preferred

Benefits

Comp & perks

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time after completing one full year of employment; 10 vacation days during the first year for full-time team members
Paid sick time
10 Holidays including your Birthday and a Floating Holiday
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Best-in-class training
Mentorship
Clear self-promotion paths
Collaborative team environment