Courser

IT Support

• Resolve support tickets from contract customers and assist with scheduling tickets for various team levels
• Work with engineers, technicians, and non-technical staff
• Provide troubleshooting, desktop support, networking, public cloud, and customer service within a 30-minute timeframe
• Support client configurations involving Microsoft platforms, especially Office 365, Microsoft 365, and Azure
• Engage with customers and build relationships with supported users
• Determine urgency and priority of incoming customer tickets
• Assess and assign tickets to appropriate engineers and assist with escalations
• Document tickets for escalation and documentation needs
• Make outbound calls and emails to schedule service appointments
• Update and improve Help Desk and Dispatch processes
• Maintain compliance with company policies and procedures
• Answer phone calls and triage issues
• Perform other duties as assigned

Explore IT Support Services I – Quick Fix at Courser. Review requirements and application details.

IT Support Services I – Quick Fix

• Resolve support tickets from contract customers and assist with scheduling tickets across team levels
• Work collaboratively with engineers, technicians, and non-technical staff
• Provide troubleshooting, desktop support, networking, public cloud, and customer service within a 30-minute timeframe
• Support local clients on location with Microsoft platform configurations, especially Office 365, Microsoft 365, and Azure
• Engage with customers and build relationships with supported users
• Determine urgency and priority of incoming customer tickets
• Assess tickets, assign them to appropriate engineers, and assist with escalations
• Document tickets for escalation and documentation needs
• Make outbound calls and emails to schedule service appointments
• Update and improve documented Help Desk and Dispatch processes
• Maintain compliance with company policies and procedures
• Answer phone calls and triage issues
• Perform other duties as assigned

Explore IT Support Services II – Quick Fix at Courser. Review requirements and application details.

Open roles

IT Support Services I – Quick Fix

IT Support Services II – Quick Fix