Customer Success Manager, German-speaking

Coursera

. Proactively manage a portfolio of enterprise-level Udemy Business customers across the DACH market, prioritising customer health, retention, and expansion through tailored engagement strategies and individual success plans .

Posted 11/5/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS customer success with a focus on enterprise-level accounts, leveraging strong communication and relationship-building skills to drive customer health, retention, and expansion. Proficient in analyzing customer data to develop actionable strategies that enhance engagement and utilization of technology solutions.

Highest-signal resume keywords

B2B SaaS Customer SuccessEnterprise Account ManagementFluency In German And EnglishCustomer Relationship ManagementData Analysis And Insights

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Health MonitoringUpsell And Expansion StrategiesCustomer Engagement MetricsSingle Sign-On (SSO)APIsFeature CustomizationRetention ManagementOnboarding ProcessesLearning And Development StrategiesCommercial Acumen

Soft Skills

Excellent CommunicationPresentation SkillsStakeholder ManagementProblem-Solving SkillsRelationship Building

Industry Keywords

DACH MarketEnterprise-Level AccountsCustomer SuccessTalent ManagementHRLearning And Development

About the role

Key responsibilities & impact

Proactively manage a portfolio of enterprise-level Udemy Business customers across the DACH market, prioritising customer health, retention, and expansion through tailored engagement strategies and individual success plans
Serve as a subject matter expert on the Udemy Business platform, advising customers on learning and development strategies
Build and maintain trusted executive-level relationships and establish a regular Executive Business Review cadence
Partner with Sales on retention, renewals, upsell opportunities, and onboarding of new customers
Design and launch internal promotion programmes to increase Udemy Business awareness and utilisation
Monitor customer health, platform usage, and engagement metrics to identify opportunities, address risks, and demonstrate value
Share customer insights and requests with Product Management
Partner with Marketing on case studies, testimonials, and media exposure
Develop and refine internal and customer-facing processes, programmes, and resources to improve Customer Success team effectiveness

Requirements

What you’ll need

5–8 years of experience in B2B SaaS customer success, account management, consulting, or sales, with a focus on enterprise-level accounts (>$100k ACV)
Fluency in German and English, with the ability to confidently lead customer meetings, presentations, and executive-level conversations in both languages
Experience working with enterprise customers, ideally within HR, Learning & Development, or Talent Management
Demonstrated ability to build and maintain trusted relationships with customer stakeholders and develop long-term strategic partnerships
Proven ability to identify and drive upsell and expansion opportunities aligned with customer needs and business objectives
Experience developing and implementing strategies to improve customer health, adoption, engagement, and utilisation of technology solutions
Strong commercial acumen and experience managing renewals, retention, and customer growth
Ability to analyse customer data and translate insights into actionable recommendations that demonstrate value and drive outcomes
Fundamental understanding of customer integration concepts, including Single Sign-On (SSO), APIs, and feature customisation
Excellent communication, presentation, stakeholder management, and problem-solving skills

Benefits

Comp & perks

Choice of working from home, an office, or a collaboration space
Globally distributed team with intentional collaboration opportunities
Reasonable accommodations upon request