Coursera

Revenue Operations

• Serve as a trusted operations partner to AMER sales leaders, providing insights and recommendations that support revenue growth and business performance
• Manage the regional forecasting cadence across new business, expansion, and renewals; challenge assumptions, identify risks and upside, and improve forecast accuracy
• Analyze pipeline coverage, creation, conversion, deal progression, and sales productivity to identify trends and recommend actions to close performance gaps
• Drive pipeline hygiene and CRM data quality through clear reporting, regular follow-up, and accountability with sales managers and representatives
• Design, build, and maintain dashboards and reports in Salesforce and Tableau, using data from sources such as Databricks to provide visibility into performance, pipeline health, and priority actions
• Prepare analyses and concise business narratives for monthly and quarterly business reviews, translating findings into recommendations for leadership
• Partner with Sales, Marketing, Customer Success, Finance, and global Revenue Operations to align on metrics, reporting, and regional business priorities
• Support territory and account planning, target setting, and coverage analysis with sales leadership and central planning teams
• Identify, build, and implement AI-assisted workflows and automation to reduce manual reporting, improve data quality, and streamline recurring sales operations processes
• Use Gong and Claude to surface deal insights, support pipeline reviews, and accelerate analysis; validate AI-generated outputs before business use
• Support standardization of processes, reporting, and tools across teams, including integration initiatives and change adoption

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Senior Revenue Operations Manager

Analyst

• Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions
• Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate vendor corrections, and maintain exception logs
• Own follow-ups with benefits vendors and escalate decisions when needed
• Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation
• Conduct systematic testing and configuration validation in the benefits administration system
• Assist with Form 5500, ACA reporting, nondiscrimination testing, SPD/SMM, and notice distribution
• Support benefits governance and respond to internal and external audit requests
• Partner with Benefits, Legal, Finance, and external advisors on regulatory changes
• Draft, review, and maintain employee-facing benefits communications
• Serve as an escalation point for complex employee benefits questions
• Act as a day-to-day contact for benefits carriers, brokers, and third-party administrators
• Monitor vendor service levels, resolve issues, and support vendor reviews, renewals, and RFP/vendor selection
• Ensure accurate data exchange with vendors and monitor eligibility and payroll feeds
• Manage invoice payment processing, purchase order setup, and related financial workflows
• Drive continuous improvement using AI and new technology solutions
• Contribute to or lead open enrollment, vendor reviews, system implementations, and data analytics projects

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Benefits Analyst

• Build tools, processes, and cross-functional support tailored to regional complexities, best practices, and local needs
• Provide analytics and strategic support for quarterly business reviews
• Analyze and optimize the end-to-end sales process from lead generation to deal close
• Perform sales forecasting, forecasting management, and data analysis to provide insight into team performance and predictability
• Develop and implement sales enablement initiatives with the Enablement team
• Develop and project-manage sales strategies and initiatives to drive sales
• Identify leading and lagging indicators of sales performance and predictability
• Collaborate with cross-functional teams to drive alignment, communication, and seamless execution
• Support processing opportunities from resellers in SFDC to accelerate deal closure
• Report to the Director of Revenue Operations, Japan

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Revenue Operations Manager

Manager

• Lead, guide, and mentor a geographically dispersed IT support team
• Foster a collaborative and inclusive team culture and ensure a consistent end-user experience
• Maintain operational excellence through strategic initiatives, process optimization, and efficiency improvements
• Develop and implement efficient IT Service Desk processes
• Monitor KPIs for continuous improvement
• Ensure timely incident resolution and request fulfillment according to SLAs
• Support strategic IT budget management and resource optimization
• Participate in strategic planning and organizational objectives
• Collaborate with cross-functional teams to improve security, productivity, and execution
• Oversee IT Service Desk workflows and projects
• Drive global standards, standard operating procedures, user experience enhancements, and digital transformation
• Lead employee development programs, performance reviews, coaching, and career-pathing for the Service Desk team

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Open roles

Senior Revenue Operations Manager

Benefits Analyst

Revenue Operations Manager

IT Service Desk Manager