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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise-level customer success within the B2B SaaS sector, focusing on customer health, retention, and growth strategies. Proficient in building executive relationships and leveraging data insights to enhance platform utilization and customer engagement.
Highest-signal resume keywords
B2B SaaS Customer SuccessFluency In German And EnglishStakeholder Relationship ManagementCustomer Health AnalysisUpsell And Expansion Opportunities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementAccount ManagementData AnalysisCustomer Engagement MetricsLearning And Development StrategiesTechnology-Solution UtilisationSingle Sign-On (SSO)APIsFeature CustomisationCommercial Acumen
Soft Skills
Excellent CommunicationPresentation SkillsStakeholder ManagementProblem-Solving Skills
Industry Keywords
Enterprise-Level AccountsCustomer RetentionCustomer GrowthHRTalent Management
About the role
Key responsibilities & impact- Manage a portfolio of enterprise-level Udemy Business customers across the DACH market
- Prioritise customer health, retention, and expansion through tailored engagement strategies and success plans
- Advise customers on learning and development strategies as a Udemy Business platform subject matter expert
- Build executive-level relationships and establish a regular Executive Business Review cadence
- Partner with Sales on retention, renewals, upsell opportunities, and onboarding
- Design and launch internal promotion programmes to increase platform awareness and utilisation
- Monitor customer health, platform usage, and engagement metrics
- Share customer feedback and requests with Product Management
- Partner with Marketing on case studies, testimonials, and media exposure
- Improve Customer Success processes, programmes, and resources
Requirements
What you’ll need- 5–8 years of experience in B2B SaaS customer success, account management, consulting, or sales, focused on enterprise-level accounts (>$100k ACV)
- Fluency in German and English, including leading customer meetings, presentations, and executive-level conversations in both languages
- Experience working with enterprise customers, ideally within HR, Learning & Development, or Talent Management
- Ability to build and maintain trusted stakeholder relationships and long-term strategic partnerships
- Ability to identify and drive upsell and expansion opportunities
- Experience improving customer health, adoption, engagement, and technology-solution utilisation
- Strong commercial acumen and experience managing renewals, retention, and customer growth
- Ability to analyse customer data and translate insights into actionable recommendations
- Fundamental understanding of customer integration concepts, including Single Sign-On (SSO), APIs, and feature customisation
- Excellent communication, presentation, stakeholder management, and problem-solving skills
Benefits
Comp & perks- Choice of working from home, an office, or a collaboration space
- Opportunities for collaboration and complex problem-solving with a globally distributed team
- Career growth opportunities
- Opportunity to make a global impact
- Reasonable accommodations upon request