FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer onboarding engagements within a SaaS environment, effectively connecting learning goals to business outcomes while managing complex stakeholder relationships. Proficient in developing onboarding methodologies and frameworks that enhance customer success and retention.
Highest-signal resume keywords
Customer OnboardingStakeholder EngagementSaaS ImplementationOnboarding MethodologiesSingle Sign-On (SSO)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding PlansAnalyticsPlatform ConfigurationProduct WalkthroughsCustomer Success ManagementConsultationTraining DeliveryVoice-of-Customer InsightsFramework DevelopmentBusiness Outcome Measurement
Soft Skills
Strong CommunicationFacilitation SkillsInfluencing Without AuthorityNavigating AmbiguityPassion for Learning
Industry Keywords
SaaSCustomer EngagementOrganizational ChangeContinuous GrowthMulti-Stakeholder Management
About the role
Key responsibilities & impact- Lead end-to-end onboarding engagements for strategic newly signed Coursera and Udemy customers throughout an 8–12 week journey
- Develop and tailor onboarding plans connecting customer learning goals to measurable business outcomes
- Deliver strategic consultations, hands-on training, and product walkthroughs for administrators and end users
- Guide customers on platform configuration, analytics, and integrations such as SSO
- Manage complex, multi-stakeholder onboarding engagements and navigate competing priorities, dependencies, and organizational change
- Ensure a seamless, documented transition to the assigned Customer Success Manager
- Contribute to onboarding methodology, scalable playbooks, frameworks, and best practices
- Capture and synthesize voice-of-customer insights for product development, service improvements, and go-to-market strategy
- Partner closely with Customer Success
Requirements
What you’ll need- 4+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment
- Track record of leading customer engagements
- Ability to manage multiple concurrent senior-level customer engagements with minimal oversight
- Ability to navigate ambiguity and competing priorities effectively
- Strong communication and facilitation skills
- Experience engaging and influencing stakeholders at all organizational levels
- Technically curious mindset and willingness to develop fluency in platform tools
- Willingness to navigate single sign-on (SSO) and analytics concepts
- Ability to connect onboarding outcomes to retention, expansion, and renewal
- Experience contributing to onboarding methodologies, playbooks, or team-wide processes
- Ability to influence without authority across Sales, Customer Success, and Product teams
- Passion for learning and development and helping organizations build a culture of continuous growth
- Additional language fluency, especially French, Spanish, Arabic, or German, is a bonus
Benefits
Comp & perks- Comprehensive health and wellness benefits
- Bonus programs
- RSU equity programs
- Global perks
- Flexible choice of working from home, an office, or a collaboration space
- Opportunities for career growth
- Equal opportunity workplace
- Reasonable accommodations upon request