Director, Client Operations

CourtAvenue

. Own end-to-end delivery for one or more engagements, including scope, cost estimation, risk management, and status reporting .

Posted 10/14/2026full-timeEl Segundo • California • United StatesLead💰 $135,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive project and program management expertise, with a focus on delivering complex, large-scale client engagements while effectively managing scope, cost, and risk. Proven ability to lead cross-functional teams, mentor project managers, and communicate strategic recommendations to executive stakeholders.

Highest-signal resume keywords

Project ManagementAgile/Scrum DeliveryChange ManagementClient Relationship ManagementEnterprise Content Platform Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementRisk ManagementCost EstimationScope ManagementStatus ReportingDependency ManagementAgile MethodologyWaterfall MethodologyTechnical Project ManagementMulti-Workstream Program Delivery

Soft Skills

Executive PresenceCommunication SkillsMentoringProblem SolvingStakeholder Management

Tools & Technologies

Adobe Experience CloudContentfulOptimizelyHeadless CMSDXPComposable Content Architecture

Industry Keywords

Enterprise ClientsAgency ExperienceGovernance CadencesOrganizational ReadinessAdoption Planning

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own end-to-end delivery for one or more engagements, including scope, cost estimation, risk management, and status reporting
Serve as the primary senior point of coordination across internal teams and external partners
Resolve scope and ownership ambiguity
Run recurring governance cadences covering status reporting, prioritization, and dependency management
Support change management workstreams, including organizational readiness, adoption planning, and post-launch enablement
Serve as a trusted strategic point of contact for clients
Partner with Business Innovation leadership to deepen and grow client relationships
Lead, mentor, and develop project managers
Serve as an escalation point, resolve issues, manage risk, and execute mitigation plans
Ensure consistent application of program management methodology, controls, and delivery standards
Communicate across client and internal stakeholders, including senior leadership
Contribute to new business and pitch initiatives supporting pipeline growth
Own delivery of complex, large-scale client engagements on scope, cost, time, and quality
Navigate ambiguity across multiple stakeholders and build lasting client trust

Requirements

What you’ll need

9 to 12+ years of project/program management experience
At least 5 years of experience in an agency or consultancy delivering for enterprise clients
Demonstrated experience leading large, multi-workstream programs involving multiple stakeholders, vendor partners, and technical delivery teams
Technical project management background delivering CMS or enterprise content platform implementations, such as headless CMS, DXP, or composable content architecture
Executive presence and communication skills, including presenting delivery status and strategic recommendations to executive-level stakeholders
Experience actively supporting Agile/Scrum delivery for technical platform implementations
Comfortable managing hybrid Agile-waterfall programs across engineering, creative, and strategy workstreams
Experience leading or supporting change management workstreams on technology platform implementations is preferred
Hands-on delivery or oversight experience with enterprise content platforms such as Adobe Experience Cloud, Contentful, Optimizely, or similar composable/DXP tools is a plus, not a requirement

Benefits

Comp & perks

Structured-hybrid work model: work in an office environment Tuesdays and Thursdays and remotely on Mondays, Wednesdays and Fridays
Opportunity to learn and grow within a culture that values innovation
Equal employment opportunity protections
E-Verify participation and employment eligibility verification support