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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in visitor services management, including staff supervision, recruitment, and training, while effectively coordinating tourism development strategies and maintaining compliance with tourism regulations. Proficient in utilizing digital tools and social media to enhance visitor engagement and support tourism providers.
Highest-signal resume keywords
Visitor Services ManagementTourism Development StrategyFluency In Two Foreign LanguagesProficiency In Quality ProceduresKnowledge Of Tourism Classification Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tourism DevelopmentVisitor Statistics ManagementOffice Software ProficiencyDigital Tools ProficiencyQuality Management ProceduresTourism & Disability ClassificationInventory ManagementDatabase ManagementRecruitment And TrainingCustomer Service
Soft Skills
Interpersonal SkillsTeam CollaborationAutonomyEnergyInitiative
Tools & Technologies
TourinsoftSocial Media PlatformsTourist Information Databases
Certifications & Qualifications
Level 5 Qualification In TourismValid Category B Driving Licence
Industry Keywords
Tourism DevelopmentVisitor ServicesTourism ClassificationAccessibility InitiativesToutourisme Label
About the role
Key responsibilities & impact- Coordinate the visitor services team
- Contribute to the development of strategic priorities for tourism development
- Optimize the organization’s tourist information offices
- Prepare and manage visitor services staff schedules
- Support and supervise visitor services staff
- Manage the recruitment, supervision, and training of interns and seasonal staff
- Keep tourist information databases up to date for offline and online use
- Oversee the tourism observatory and maintain visitor statistics
- Monitor the replenishment of tourist information materials in the offices
- Support tourism providers in developing their skills in marketing, digital tools, sales, online services, and quality management
- Support tourism providers with the administrative procedures involved in the creation, classification, and certification of tourist accommodations
- Welcome visitors, provide advice, and promote the destination
- Assist customers with digital tools and process bookings and sales
- Promote products and oversee inventory management and replenishment in the gift shop area
- Coordinate the use and development of Tourinsoft
- Monitor accessibility initiatives under the Tourism & Disability label
- Develop and implement the development strategy for the Toutourisme label
- Update the Toutourisme guide, manage inventory and orders, promote the label, and participate in its General Meeting
Requirements
What you’ll need- Minimum Level 5 qualification in tourism or territorial development
- Fluency in two foreign languages is required
- Knowledge of the local area and its characteristics
- Proficiency in office software
- Knowledge of the web and social media
- Proficiency in quality procedures
- Proficiency in regulations governing official tourism classification
- Proficiency in Tourism & Disability classification procedures
- Professional appearance required
- Consistent availability to the public and willingness to represent the organization at selected events
- Ability to adapt interpersonal skills to different stakeholders (customers, elected officials, colleagues, etc.)
- Ability to work as part of a team
- Autonomy, energy, and initiative
- Valid Category B driving licence
Benefits
Comp & perks- An organization built around mobile working and remote work
- Sports activities during the lunch break
- Strong emphasis on quality of working life
- Occasional weekend work during the off-season and more frequent weekend work during the summer season, depending on service requirements