Coutances Tourisme

Manager

• Coordinate the visitor services team
• Contribute to the development of strategic priorities for tourism development
• Optimize the organization’s tourist information offices
• Prepare and manage visitor services staff schedules
• Support and supervise visitor services staff
• Manage the recruitment, supervision, and training of interns and seasonal staff
• Keep tourist information databases up to date for offline and online use
• Oversee the tourism observatory and maintain visitor statistics
• Monitor the replenishment of tourist information materials in the offices
• Support tourism providers in developing their skills in marketing, digital tools, sales, online services, and quality management
• Support tourism providers with the administrative procedures involved in the creation, classification, and certification of tourist accommodations
• Welcome visitors, provide advice, and promote the destination
• Assist customers with digital tools and process bookings and sales
• Promote products and oversee inventory management and replenishment in the gift shop area
• Coordinate the use and development of Tourinsoft
• Monitor accessibility initiatives under the Tourism & Disability label
• Develop and implement the development strategy for the Toutourisme label
• Update the Toutourisme guide, manage inventory and orders, promote the label, and participate in its General Meeting

Visitor Services Manager

Network Engineer

• Maintain the operational status of the entire information system network, including the local area network (LAN) and enterprise network
• Install and monitor network equipment
• Manage incidents and service requests
• Ensure data consistency, security, and maintenance
• Perform system and database backups and restores
• Ensure the security of networks and connected workstations
• Manage the operation of internal email services and connectivity policies, particularly Wi-Fi
• Coordinate and monitor technical projects related to network infrastructure
• Contribute to the planning and implementation of IT projects, including audits and network mapping
• Recommend adaptations aligned with organizational developments
• Monitor technological developments
• Report on project progress and challenges encountered

Visitor Services Manager

Systems and Network Administrator