IT Coordinator

Covenant Day School

. Provide timely desktop and help desk support using Spiceworks, TeamViewer, and other remote-support tools .

Posted 9/18/2026full-timeMatthews • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in desktop support and help desk operations, with a strong focus on troubleshooting Windows systems, managing Active Directory, and supporting classroom technology. Proficient in using remote-support tools and maintaining IT assets while providing excellent customer service in a fast-paced environment.

Highest-signal resume keywords

Desktop SupportActive Directory ManagementWindows Operating SystemsNetworking ConceptsCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware TroubleshootingDevice DeploymentImagingSoftware InstallationVPN ConfigurationNetwork TroubleshootingMicrosoft 365 SupportSpiceworksPaperCut Mobility PrintClassroom Technology Support

Soft Skills

Customer ServiceCommunicationOrganizationProblem-SolvingTime Management

Tools & Technologies

TeamViewerViewSonic DisplaysSmartPanel DisplaysDocument CamerasPolycom Telephony

Certifications & Qualifications

CompTIA A+CompTIA Network+

Industry Keywords

Help Desk OperationsIT SupportCybersecurityPrivacy ProceduresAcceptable-Use Procedures

Tech Stack

Tools & technologies

Cyber SecurityDNS

About the role

Key responsibilities & impact

Provide timely desktop and help desk support using Spiceworks, TeamViewer, and other remote-support tools
Diagnose and repair Windows computers, laptops, peripherals, printers, and Canon printer systems
Image, deploy, maintain, and track computers and other IT assets
Support classroom technology, including ViewSonic and SmartPanel displays, projectors, document cameras, and related connectivity
Support Microsoft 365, Adobe Acrobat/Creative Suite, and other school applications
Troubleshoot software installation, updates, configuration, and email issues on computers and mobile devices
Support users with wireless connectivity, VPN access, access points, and basic network troubleshooting
Assist with basic server connectivity and troubleshooting
Manage Active Directory user accounts, groups, passwords, and access rights
Support PaperCut Mobility Print, student printing, Polycom telephony, and other technology systems as assigned
Communicate effectively with users, document issues, escalate problems appropriately, and follow school technology, cybersecurity, privacy, and acceptable-use procedures
Report to the campus IT Director and work closely with the Director of Technology and IT team

Requirements

What you’ll need

Personal commitment to Jesus Christ and a desire to serve in a Christian school environment
2+ years of experience in desktop support, help desk operations, or a related IT role
Working knowledge of Windows operating systems and Microsoft 365
Experience with hardware troubleshooting, repair, imaging, and device deployment
Basic understanding of networking concepts, including Wi-Fi, VPN, DHCP, and DNS
Strong customer-service, communication, organization, and problem-solving skills
Ability to manage multiple priorities and work effectively in a fast-paced environment
Ability to lift and carry equipment weighing up to 40 pounds
Ability to move between campus locations as needed
Experience with classroom or instructional technology, Active Directory, Spiceworks, PaperCut, or similar systems is a plus
CompTIA A+, Network+, or similar certification is a plus
Able to work on-site every day in Matthews, NC

Benefits

Comp & perks

Medical, dental, and vision coverage
Disability and life insurance
Optional pre-tax medical and retirement plans
Tuition remission for eligible faculty and staff
Graduate education assistance
Licensure support
School-provided laptop
Welcoming, collaborative Christian school environment
Opportunity to build meaningful relationships and contribute to a Christ-centered school community