Covenant Day School

General

• Provide timely desktop and help desk support using Spiceworks, TeamViewer, and other remote-support tools
• Diagnose and repair Windows computers, laptops, peripherals, printers, and Canon printer systems
• Image, deploy, maintain, and track computers and other IT assets
• Support classroom technology, including ViewSonic and SmartPanel displays, projectors, document cameras, and related connectivity
• Support Microsoft 365, Adobe Acrobat/Creative Suite, and other school applications
• Troubleshoot software installation, updates, configuration, and email issues on computers and mobile devices
• Support users with wireless connectivity, VPN access, access points, and basic network troubleshooting
• Assist with basic server connectivity and troubleshooting
• Manage Active Directory user accounts, groups, passwords, and access rights
• Support PaperCut Mobility Print, student printing, Polycom telephony, and other technology systems as assigned
• Communicate effectively with users, document issues, escalate problems appropriately, and follow school technology, cybersecurity, privacy, and acceptable-use procedures
• Report to the campus IT Director and work closely with the Director of Technology and IT team

IT Coordinator