Case Management Coordinator

Covenant House Florida

. Lead, evaluate, and manage case management and youth services for youth ages 18–22 transitioning to independence .

Posted 10/24/2026full-timeFt Lauderdale • Florida • United StatesJuniorMid-Level💰 $0 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and youth services, with a strong focus on crisis intervention, program enhancement, and team leadership. Proficient in maintaining compliance with state and agency standards while fostering positive relationships with at-risk youth and community partners.

Highest-signal resume keywords

Case Management ExperienceNonviolent Crisis Intervention CertificationLeadership in Youth ServicesCrisis De-Escalation TechniquesConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementProgram Design EnhancementCrisis InterventionData TrackingDocumentation ComplianceYouth Services ManagementTeam BuildingMentoringAdministrative SupervisionCrisis Shelter Management

Soft Skills

Excellent Communication SkillsConflict ResolutionSensitivity to Cultural DiversityTeam CollaborationEmployee Recognition

Tools & Technologies

ETO DatabaseMS WordMS ExcelMS OutlookInternet-Based Software

Certifications & Qualifications

Nonviolent Crisis Intervention Certification

Industry Keywords

At-Risk YouthYouth Transition ServicesGrant-Funded ProgramsCrisis ShelterCommunity Partnerships

About the role

Key responsibilities & impact

Lead, evaluate, and manage case management and youth services for youth ages 18–22 transitioning to independence
Provide professional and administrative supervision and support to Intensive Case Managers and Advisors
Manage case management operations and coordinate daily and weekly activities
Assess operations, recommend program design enhancements, and shape transition-service goals
Support positive youth-staff interactions, resolve conflicts, and improve service quality
Assist with crisis de-escalation using appropriate verbal behavioral techniques
Oversee grant-funded programs and ensure accurate, high-quality client records
Ensure timely documentation meets state license, funding-source, and agency-policy standards
File and track data for grant objectives using ETO and other databases
Ensure cleanliness concerns are addressed and report maintenance issues to Operations
Provide on-site senior leadership for Crisis Shelter management as assigned
Provide Administrator on-call support for youth medical concerns and community issues
Participate in recruiting and onboarding Case Managers and Residential Advisors
Mentor and coach employees through individual support meetings, group supervisions, and workshops
Facilitate team-building and employee recognition and retention activities
Collaborate with organizational leaders to deliver innovative, trauma-informed services
Build partnerships with community agencies supporting youths’ diverse needs
Drive agency vehicles to transport youth to appointments when needed
Perform supervisory duties and serve as Residential Administrator on Duty during assigned shifts

Requirements

What you’ll need

Bachelor’s degree in Psychology, Social Work, Behavior Analysis, or related field required
Master’s degree preferred
Two (2) years of relevant experience in a leadership or team-support role
Two years of case management experience working with at-risk youth preferred
Relevant education, certifications, and/or work experience may be considered
Must be certified and up to date in Nonviolent Crisis Intervention Training
Ability to work evenings, weekends, mid shifts, and some holidays as needed
Ability to maintain order and exercise appropriate judgment in crisis situations
Physical ability to intervene in critical or emergency situations
Excellent written and verbal communication skills
Conflict resolution skills and sensitivity to culturally diverse populations
Computer literacy required
Valid Florida driver’s license and good driving record
Must be able to lift up to 20 lbs. occasionally and bend, sit, and stand for prolonged periods
Proficiency in MS Word, Excel, Outlook, and internet-based software

Benefits

Comp & perks

Flexible schedule to meet youth needs, including varied shifts
Supportive, inclusive, equitable, and joyful work environment
Opportunities for mentoring, coaching, and professional development through support meetings, group supervisions, and workshops
Reasonable accommodations for individuals with disabilities
Agency vehicle transportation as needed for work duties