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Regional Manager, Program Training – Bilingual Spanish
Covenant House International. Lead the design and facilitation of training for Covenant House sites and partners across Latin America .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering training content and curricula, particularly in the context of social services and anti-human trafficking efforts. Proficient in project management and evaluation of training effectiveness, with strong bilingual communication skills in Spanish and English.
Highest-signal resume keywords
Bilingual/Bicultural: Spanish-EnglishTraining Development and DeliveryProject ManagementExperience in Anti-Human Trafficking WorkMaster's Degree or Equivalent Preferred
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Content DevelopmentCurriculum DesignFidelity AssessmentsTrauma-Informed PracticeMotivational InterviewingReflective SupervisionChange ManagementTraining EvaluationHuman Trafficking Identification ToolsSocial Service Administration
Soft Skills
Exceptional Communication SkillsOrganizational SkillsInterpersonal Skills
Tools & Technologies
MS365SharePointGoogle SuiteSmartsheetCanva
Industry Keywords
Nonprofit AdministrationYouth Homeless ServicesSocial ServicesCovenant House Program ModelMulticultural Environment
About the role
Key responsibilities & impact- Lead the design and facilitation of training for Covenant House sites and partners across Latin America
- Develop and refine training content, curricula, and resources for trafficking identification tools QYIT and HTIAM
- Develop train-the-trainer models, processes, fidelity assessments, and facilitator guides
- Plan and oversee train-the-trainer events with regional sites
- Collaborate with internal and external subject-matter experts on training solutions
- Deliver training and workshops to Covenant House sites and external organizations
- Evaluate training materials using adult learning theory
- Maintain records of training sessions, attendance, and effectiveness evaluations
- Deliver training on Covenant House’s Program Model, including trauma-informed practice, motivational interviewing, reflective supervision, and change management
- Audit site delivery of Program Model training
- Support adoption and integration of new training approaches into the Program Model
- Manage and evaluate site trainers, including recruitment, scheduling, travel coordination, reimbursements, and teaching support
- Develop a site trainer learning community
- Manage the training roadmap in coordination with regional and international teams
- Manage training feedback processes and improvement plans
- Assess training effectiveness and staff mastery of target skills
- Support systematic collection of staff and youth feedback
- Support training and approaches related to CHI’s Journey Home, prevention, after-care, and other youth-serving organizations
Requirements
What you’ll need- Bilingual/bicultural: Spanish-English
- Exceptional communication skills, verbal and written
- Exceptional project management, organizational, and interpersonal skills
- Strong technical skills
- Experience with MS365, SharePoint, and Google Suite
- Bachelor’s degree in social work, public health, nonprofit administration, or a related field
- 5 or more years of experience developing and delivering in-person training content and related resource packages for groups in the social, non-profit sector
- 5 or more years of program leadership experience in social service administration, preferably in youth homeless services and/or services to survivors of human trafficking
- Experience working and living in the Latin America region with strong understanding of its social, political, cultural, and economic context
- Experience working in a multicultural environment with people from varied backgrounds
- Master’s degree or equivalent preferred
- Experience with Smartsheet and Canva preferred
- Experience in anti-human trafficking work, homeless services, nonprofit, and/or social services preferred
- Experience using human trafficking identification tools preferred
- Legal work status in the country where the candidate will work
- Ability to travel up to 40%
- Ability to travel once per year to New York City in early October
Benefits
Comp & perks- Salary commensurate with experience and contingent upon location
- Fully remote work arrangement
- Opportunities for staff growth and development
- Annual in-person traditions in New York City
- Equal opportunity workplace
- Reasonable accommodations available