Senior IT Business Analyst

COVENTEK, INC.

. Analyze customer business needs and participate in planning, design, and implementation of new or enhanced systems .

Posted 9/23/2026contractAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing business needs and developing detailed business requirements for system enhancements, particularly for KOALA. Proficient in project management, user training, and effective communication with stakeholders.

Highest-signal resume keywords

Business Requirements DevelopmentIT Project ManagementKOALA System ExpertiseMicrosoft Office ProficiencySQL Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisSystem DocumentationUser Acceptance TestingData AnalysisTest Plan Development

Soft Skills

Excellent Communication SkillsAnalytical ThinkingDetail OrientedSelf-StarterReceptive to Feedback

Tools & Technologies

BalsamiqAzure DevOpsKOALAMicrosoft Office

Industry Keywords

Georgia Department of Early Care and LearningStakeholder EngagementThird-Party Vendor CoordinationProduction SupportEnhancement Projects

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Analyze customer business needs and participate in planning, design, and implementation of new or enhanced systems
Analyze business needs and support systems planning, design, and implementation for the Georgia Department of Early Care and Learning (DECAL)
Serve as the primary subject matter expert for KOALA and provide guidance to CCS, Legal/CRC units, the DECAL application development team, and third-party vendors
Support KOALA production activities, enhancements, and testing
Ensure KOALA functionality, requirements, and industry standards are accurately defined and implemented
Coordinate KOALA maintenance and support activities while representing agency interests
Develop detailed business requirements and system documentation
Assist CCS with KOALA user training materials, including screenshots and guidance
Develop and execute test plans; support user acceptance testing and data preparation
Participate in KOALA enhancement projects throughout the full project lifecycle
Build partnerships with internal teams and external vendors to ensure timely and successful deliverables
Fulfill data requests as needed

Requirements

What you’ll need

Local to Atlanta, GA
Hybrid is required
Experience managing IT projects and writing business requirements
Ability to work independently as a self-starter
Excellent written and verbal communication skills
Ability to communicate effectively with CCS and Legal staff
Strong command of English grammar, punctuation, and writing conventions
Ability to quickly understand and translate stakeholder needs
Receptive to direction, feedback, and editing
Logical, analytical, and detail oriented
Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting
Ability to receive and understand information through oral communication
Clear, effective verbal communication
Ability to hear and understand normal conversation levels
Close visual acuity for data analysis, transcription, computer work, reading, and visual inspection
Ability to review, categorize, prioritize, and analyze data using discretion and judgment
Ability to apply evaluative reasoning in situations requiring subjective analysis
Bachelor’s degree in a related field with 10+ years of relevant experience is preferred

Benefits

Comp & perks

Hybrid work arrangement
Contractor engagement