System Engineer – Intune, AD Admin

COVENTEK, INC.

. Maintain, configure, and ensure reliable operation of endpoint and mobile architecture systems, including MS Intune, Azure AD, and MS Endpoint Configuration Manager .

Posted 11/4/2026contractAtlanta • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and configuring endpoint and mobile architecture systems, including MS Intune and Azure AD, while providing exceptional end-user support and troubleshooting. Proficient in developing methodologies for incident escalation and reporting, with strong communication and customer service skills.

Highest-signal resume keywords

Intune Endpoint Management ExperienceAzure Administration ExperienceActive Directory ExperiencePowerShell ScriptingStrong Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intune Endpoint ManagementAzure AdministrationActive DirectoryPowerShell ScriptingWindows 10/11Networking KnowledgeApplication Installation and TroubleshootingSecurity and Patch ManagementServiceNow Ticketing SystemMicrosoft M365 Support

Soft Skills

Strong Verbal and Written Communication SkillsExcellent Customer Service SkillsAbility to Prioritize and Assign WorkTraining and Mentoring SkillsAnalytical Skills

Tools & Technologies

MS IntuneAzure Admin PortalServiceNowMicrosoft TeamsWindows Server 2012–2019M365 CopilotCopilot ChatEndpoint Configuration ManagerVideo Conference EquipmentComputer Peripherals

Industry Keywords

Information TechnologyEndpoint ArchitectureCustomer IT SupportInventory Management PrinciplesNetworking Topology

Tech Stack

Tools & technologies

AndroidAzureServiceNow

About the role

Key responsibilities & impact

Maintain, configure, and ensure reliable operation of endpoint and mobile architecture systems, including MS Intune, Azure AD, and MS Endpoint Configuration Manager
Research new technology and develop a roadmap for End User Support systems
Resolve computer-system problems and issues to limit work disruptions and production outages
Build and deliver application packages for Intune Endpoint Manager
Manage and coordinate urgent and complicated support issues
Act as an escalation point for endpoint-device requests and incidents
Administer and manage mobile devices and laptops
Develop methodologies and escalation processes to ensure proper escalation and information flow
Administer Azure and the Azure Admin portal
Train, coach, and mentor support staff
Build, edit, publish, and document training materials, including video documentation
Interact with internal and external customers
Provide KPI and trend reporting weekly, monthly, and as needed
Maintain a framework for managing and improving customer IT support
Advise management on escalated incidents and identified trends
Recommend solutions requiring additional client support or system enhancements
Work on one or more high-complexity projects under general supervision

Requirements

What you’ll need

Candidates local to Atlanta, GA are required
Bachelor’s Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties
Intune Endpoint Management experience required
Azure Microsoft Entra ID experience required
Azure Administration experience required
Active Directory experience required
PowerShell scripting preferred
Knowledge of comprehensive inventory management principles
Strong verbal and written communication skills
Excellent customer service and soft skills
Ability to prioritize and assign work
Proficiency in Azure, Azure Admin Portal, and PowerShell
Technical aptitude with Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms and systems
Knowledge of networking, including Ethernet and Wi-Fi connectivity and routing
Ability to analyze processes, information, and data to recommend solutions
Ability to create and update documentation and knowledge articles
Basic network troubleshooting, diagnostics, and repair experience preferred
Day-to-day troubleshooting, diagnostics, and support experience for laptops, printers, and similar equipment preferred
Security and patch management experience desired
ServiceNow ticketing system experience preferred
Windows 11 operating system experience preferred
Microsoft M365 support experience preferred
M365 Copilot, Copilot Chat, and Teams administration experience preferred
Microsoft Intune and Endpoint Configuration Manager experience preferred
Office 365 support, installation, and troubleshooting experience
Strong hands-on experience with hardware and software infrastructure tools
Knowledge of Windows 10/11, Windows Server 2012–2019, M365, Microsoft Azure, and Microsoft Teams
Understanding of daily operations and delivery processes
Application and software installation and troubleshooting experience
Knowledge and experience with ServiceNow San Diego or later ticketing tools
Windows system administration experience
Strong troubleshooting skills
Hardware, operating system, and software knowledge for laptops, desktops, Android devices, and iPhones
Working knowledge of computer peripherals, network copiers, video conference equipment, and related devices
Understanding of Microsoft Active Directory 2012 or later and networking topology
Strong knowledge of server and network equipment

Benefits

Comp & perks

Hybrid/onsite work schedule with some remote work available
Training, coaching, and mentoring opportunities
Opportunity to research new technology and develop future technology roadmaps