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C

Full Stack Engineer – Support, Observability

CoverGo | Insurtech

. Triage and troubleshoot support issues, escalating to project or product engineering teams when required .

Posted 9/22/2026full-timeRemote • VietnamSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving complex issues in distributed systems, with strong proficiency in .NET, Node.js, and cloud technologies. Capable of leading teams, driving delivery, and enhancing customer support operations through effective communication and problem-solving skills.

Highest-signal resume keywords
Support EngineeringDistributed Systems TroubleshootingCloud Technologies (AWS, Azure, GCP)Software Development (.NET, Node.js, React, Vue.js)Customer Support Platforms (Jira, Zendesk)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingSoftware DevelopmentDistributed SystemsObservability PlatformsCloud TechnologiesApplication DebuggingAutomationCapacity PlanningPerformance AnalysisIncident Management
Soft Skills
Problem-SolvingCommunicationInterpersonal SkillsCustomer-First MindsetTeam Leadership
Tools & Technologies
AWSAzureGCPKubernetesDaprTerraformTemporalMongo AtlasPostgreSQLJira
Industry Keywords
InsurTechCustomer Satisfaction (CSAT)Net Promoter Score (NPS)Microservice ArchitecturesTechnical Guidance

Tech Stack

Tools & technologies
AWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaJavaScriptKubernetesNode.jsPostgresReactTerraformVue.js.NET

About the role

Key responsibilities & impact
  • Triage and troubleshoot support issues, escalating to project or product engineering teams when required
  • Analyze logs, metrics, and traces to diagnose root causes of incidents in distributed systems
  • Debug .NET or Node.js application code and contribute fixes or code-level solutions when needed
  • Investigate and resolve technical issues at code level, identifying root causes and implementing fixes
  • Work with AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL, .NET, Node.js, and Java
  • Configure enterprise monitoring solutions
  • Conduct post-incident reviews and implement preventive measures
  • Automate support needs, develop runbooks, and improve support tools
  • Participate in infrastructure capacity planning, demand forecasting, performance analysis, and systems tuning
  • Improve the engineering support experience and platform engineering tooling
  • Participate in R&D, explorations, and AI automation
  • Help define and drive adoption of CSAT, NPS, resolution time, and first contact resolution KPIs
  • Participate in strategic discussions on customer lifecycle, retention, and satisfaction
  • Collaborate with customers, internal stakeholders, product teams, project engineering teams, and engineering teams

Requirements

What you’ll need
  • At least 6 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies
  • Strong hands-on experience in software development with .NET, Node.js and React or Vue.js
  • Proven experience leading a squad/team, coordinating team members, driving delivery, and providing technical guidance and mentorship
  • Proven track record of diagnosing and resolving complex issues in distributed systems
  • Experience utilizing observability platforms for metrics, logs, and tracing in microservice architectures
  • Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution
  • Strong communication and interpersonal skills
  • Fluent in English
  • Customer-first mindset
  • Ability to frequently switch context, work on multiple projects, take expansive ownership, and prioritize ruthlessly
  • Previous experience in insurance or InsurTech space (preferred)
  • Proficiency with customer support platforms such as Jira and Zendesk
  • Proven track record of leading and scaling customer service operations in a fast-paced environment

Benefits

Comp & perks
  • Competitive remuneration package
  • Fully Remote
  • Annual Leave
  • Annual Performance Bonus
  • Stock Options after 6 months
  • Health Insurance
  • Remote Work Allowance
  • Company activities and events
  • Learning and development plan