CoverGo | Insurtech

Full-stack Engineer

• Lead the design, implementation, and maintenance of insurance enterprise software solutions, providing technical direction to the team
• Guide technology selection, architecture, and best practices across front-end and back-end technologies
• Collaborate with product, design, and engineering teams to understand requirements and technical concepts
• Optimize platform performance for large datasets and high user traffic
• Conduct and lead code reviews, enforce best coding practices, and drive standards adoption
• Investigate and promptly address bugs to uphold platform reliability
• Ensure web application security and compliance with relevant regulations
• Track emerging technologies, frameworks, and best practices to guide innovation
• Design for scalability and flexibility as the user base and features evolve
• Mentor junior developers and provide technical leadership

Lead Full Stack Engineer – .Net, Vue/React

Business Analyst

• Work with clients and technical resources to identify business problems and develop the right approach and analytical solution
• Plan and design simple to semi-complex business processes and system modifications
• Make recommendations to improve and support business activities
• Gather, analyze, and document complex business requirements and processes through work sessions and interviews
• Communicate requirements to appropriate parties
• Create complex test case scenarios and monitor or oversee business application testing
• Develop business requirements documents and user stories
• Plan, allocate, and monitor work of other business analysts as needed
• Analyze systems and related data to surface actionable insights
• Assist in providing time estimates for project-related tasks
• Update process and procedural documentation
• Develop a basic understanding of the technical development cycle for mobile applications or web portals
• Support QA, UAT, and Release phases through defect analysis and change maintenance
• Perform other assigned tasks

Business Analyst – Health Insurance

Solutions Engineer

• Engage with clients to understand requirements and advise on appropriate solution architectures
• Collaborate with Product Managers to align client needs and solution design
• Work with Delivery Managers to oversee the architecture approach during solution deployment
• Explore possibilities and creative alternatives to identify effective solutions
• Ensure solutions are implemented according to client expectations and company standards
• Identify, specify, and select off-the-shelf components to meet client needs
• Provide ongoing client support and guidance throughout implementation
• Maintain awareness of industry trends and emerging technologies to improve solutions
• Provide design and delivery expertise for forward-looking solutions in a modern cloud-based insurance environment
• Design tailored solutions leveraging AWS and/or GCP, open-source, PaaS, and SaaS components

Solutions Architect – Insurance

Project Manager

• Engage and manage relationships with clients and stakeholders
• Lead project planning sessions with the internal team and client's staff
• Support solution proposals for client pursuits, proposals, and PoCs
• Participate in proposal and POC processes, including design, submission, and review
• Support the creation of contracts and related communication with clients
• Identify and help secure growth opportunities for existing clients
• Manage project progress and adapt work as required
• Ensure projects meet deadlines
• Host regular/weekly project reviews and create reports with key metrics about team and project status using company standard metrics
• Oversee all incoming and outgoing project documentation
• Identify and manage issues, risks, assumptions, and dependencies
• Continuously optimize and improve processes and the overall approach where necessary

Digital Insurance Project Manager

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
• Produce Functional Specifications and interact extensively with business units and teams for Requirements Gathering and Elicitation
• Lead direct-report Business Analysts to grow and continuously improve their craftsmanship
• Develop test plans for new workflows and processes and document process changes
• Create process models for current and future states for process analysis
• Initiate process assessments to evaluate efficiency and effectiveness and create findings and improvement recommendations
• Complete process gap analysis and transactional process documentation requests using consultative and proactive engagement frameworks
• Execute the end-to-end document lifecycle to ensure consistent quality from process creation to consumption
• Ensure procedures for controlling, preserving, securing, and updating business process documentation are followed

Lead Business Analyst – Insurance

Translator

• Translate project documentation between Thai and English, including business requirements, user stories, test cases, user manuals, training materials and release notes
• Collaborate with Business Analysts and Project Managers to accurately capture and communicate requirements from Thai-speaking clients
• Join client meetings, workshops and demos with Thai clients to provide live interpretation and note-taking
• Support written communication with Thai clients through emails, meeting minutes, follow-ups and clarification requests
• Review Thai-language content for accuracy, tone and consistency
• Localize product and platform content for Thai users and maintain consistent terminology
• Build and maintain a Thai–English glossary of insurance and technical terms
• Flag wording that may be unclear, culturally inappropriate or open to misinterpretation for Thai audiences
• Perform other assigned tasks

Thai - English Translator/Interpreter, Part Time

Support Engineer

• Triage and troubleshoot support issues, escalating to project or product engineering teams when required
• Analyze logs, metrics, and traces to diagnose root causes of incidents in distributed systems
• Debug .NET or Node.js application code and contribute fixes or code-level solutions when needed
• Investigate and resolve technical issues at code level, identifying root causes and implementing fixes
• Work with AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL, .NET, Node.js, and Java
• Configure enterprise monitoring solutions
• Conduct post-incident reviews and implement preventive measures
• Automate support needs, develop runbooks, and improve support tools
• Participate in infrastructure capacity planning, demand forecasting, performance analysis, and systems tuning
• Improve the engineering support experience and platform engineering tooling
• Participate in R&D, explorations, and AI automation
• Help define and drive adoption of CSAT, NPS, resolution time, and first contact resolution KPIs
• Participate in strategic discussions on customer lifecycle, retention, and satisfaction
• Collaborate with customers, internal stakeholders, product teams, project engineering teams, and engineering teams

Full Stack Engineer – Support, Observability

Recruitment

• Assist with recruitment activities, such as posting job ads, screening resumes, and scheduling interviews
• Support the onboarding process for new hires
• Assist with HR administrative tasks, including maintaining employee records and updating HR databases
• Organize employee engagement initiatives and events
• Contribute to HR projects and process improvements
• Provide general HR support as needed

Recruitment Intern

• Design, implement, and maintain new features and functionalities for the SaaS platform
• Translate insurance-business requirements into scalable and efficient software solutions
• Develop both front-end and back-end components
• Collaborate with product, design, engineering, and UX teams
• Optimize application performance for large data volumes and high user traffic
• Participate in code reviews and enforce coding best practices
• Write and execute unit and integration tests
• Investigate and fix bugs
• Follow web-application security best practices and relevant data-handling regulations
• Stay current with technologies, frameworks, and best practices
• Design for platform scalability and flexibility as clients and users grow
• Mentor junior developers

Senior Full Stack Engineer – .NET, Vue/React

• Translate project documentation between Thai and English, including business requirements, user stories, test cases, user manuals, training materials and release notes
• Collaborate with Business Analysts and Project Managers to ensure requirements from Thai-speaking clients are accurately captured and understood by the delivery team
• Join client meetings, workshops and demos with Thai clients to provide live interpretation and note-taking
• Support written communication with Thai clients, including emails, meeting minutes, follow-ups and clarification requests
• Review Thai-language content produced by the team for accuracy, tone and consistency
• Localize product and platform content for Thai users, maintaining consistent terminology
• Build and maintain a Thai–English glossary of insurance and technical terms
• Flag wording that may be unclear, culturally inappropriate or open to misinterpretation for Thai audiences
• Assist with general project coordination and administrative support for Thai projects
• Perform any other assigned tasks

Thai - English Translator, Intern

• Engage with clients to understand their requirements and advise on appropriate solution architectures
• Collaborate with Product Managers to ensure alignment between client needs and solution design
• Work closely with Delivery Managers to oversee the architecture approach during solution deployment
• Explore possibilities and creative alternatives to identify the most effective solutions
• Ensure designed solutions are implemented according to client expectations and company standards
• Assist in identifying, specifying, and selecting off-the-shelf components to meet client needs
• Provide ongoing support and guidance to clients throughout implementation
• Maintain awareness of industry trends and emerging technologies to continuously improve solutions
• Provide design and delivery expertise for forward-looking solutions in a modern cloud-based insurance environment
• Work directly with clients, assess their needs, design tailored solutions, and support business initiatives aligned with defined roadmaps
• Design technology-agnostic solutions emphasizing AWS and/or GCP, open-source, PaaS, and SaaS components

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
• Plan and design simple to semi-complex business processes and system modifications
• Make recommendations to improve and support business activities
• Gather business requirements through work sessions and interviews; analyze and document complex business requirements and processes; communicate requirements to appropriate parties
• Create complex test case scenarios; monitor/oversee testing of business applications to verify client requirements are incorporated into system design
• Develop business requirements documents/user stories to support required modifications
• May plan, allocate and monitor work of other business analysts
• Understand systems and related data to surface actionable insights and demonstrate sound judgment and decision-making
• Assist in providing time estimates for project-related tasks
• Aid in updating process and procedural documentation
• Develop basic understanding of the technical development cycle of mobile applications or web portals
• Support QA, UAT and Release phases via defect analysis, change maintenance, and related activities
• Perform any other assigned tasks

Lead Full Stack Engineer – .Net, Vue/React

Business Analyst – Health Insurance

Solutions Architect – Insurance

Digital Insurance Project Manager

Lead Business Analyst – Insurance

Thai - English Translator/Interpreter, Part Time

Full Stack Engineer – Support, Observability

Recruitment Intern

Senior Full Stack Engineer – .NET, Vue/React

Thai - English Translator, Intern

Solutions Architect – Insurance

Senior Business Analyst – Health Insurance