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Covia

Customer Service Representative

Covia

. Process customer orders efficiently and accurately .

Posted 9/28/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in order processing, account management, and customer service within a fast-paced environment. Proficient in utilizing IFS, Salesforce, and Microsoft Office, particularly Excel, to manage customer orders and support logistics effectively.

Highest-signal resume keywords
Order ProcessingAccount ManagementCustomer ServiceMicrosoft Excel ProficiencyLogistics Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order EntryOrder ConfirmationInvoice ResolutionERP Database LearningAdministrative Services
Soft Skills
Detail OrientationEffective CollaborationProfessional EtiquetteSelf-MotivationOrganizational Skills
Tools & Technologies
IFSSalesforceMicrosoft Office
Certifications & Qualifications
Associate’s Degree in BusinessBachelor’s Degree Preferred
Industry Keywords
Customer OrdersLogisticsMonth-End CloseTeam CollaborationService-Driven Environment

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Process customer orders efficiently and accurately
  • Execute defined policies and procedures
  • Advise customers of changes or impacts to their expectations
  • Manage assigned customer orders in a fast-paced remote work environment
  • Perform order entry and order confirmation
  • Coordinate logistics
  • Resolve invoice blocks
  • Manage customer complaints
  • Support month-end close
  • Manage group mailbox
  • Provide primary support for inbound phone calls
  • Perform account management
  • Perform other duties as assigned

Requirements

What you’ll need
  • Associate’s degree in business or related field
  • Bachelor’s Degree preferred
  • 2+ years of progressive experience in administrative services and account management
  • Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel
  • Ability to learn ERP Databases, particularly order processing and invoicing
  • Detail orientation and ability to meet deadlines
  • Ability to collaborate effectively with all stakeholders
  • Professional telephone and email etiquette
  • Outgoing personality
  • Self-motivated and highly organized
  • Enjoys a fast-paced, problem-solving, service-driven environment
  • Demonstrated experience contributing within a team of professionals to deliver set targets

Benefits

Comp & perks
  • Excellent Healthcare Benefits – medical, vision, dental
  • 401K with company matching
  • Paid Time Off + Paid Holidays
  • Disability plans and Life / AD&D
  • Employee Assistance Program
  • Competitive salaries
  • Advancement opportunities
  • Full range of benefits