Covia

Customer Support

• Process customer orders efficiently and accurately
• Execute defined policies and procedures
• Advise customers of changes or impacts to their expectations
• Manage assigned customer orders in a fast-paced remote work environment
• Perform order entry and order confirmation
• Coordinate logistics
• Resolve invoice blocks
• Manage customer complaints
• Support month-end close
• Manage group mailbox
• Provide primary support for inbound phone calls
• Perform account management
• Perform other duties as assigned

Customer Service Representative