Auto Claims Specialist I

Cox Enterprises

. Review customer claims to verify compliance with Manheim’s National Arbitration policies and account-specific guidelines .

Posted 11/4/2026full-timeUnited StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong investigative skills and attention to detail in reviewing customer claims and ensuring compliance with arbitration policies. Capable of effective communication and negotiation to facilitate resolutions and maintain accurate documentation.

Highest-signal resume keywords

Claims InvestigationNegotiation SkillsAttention To DetailOrganizational SkillsAutomotive Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ReviewDocumentation ManagementFinancial Approval AuthorityCase File MaintenanceDispute Mediation

Soft Skills

Time ManagementAdaptabilityCommunication Skills

Industry Keywords

Arbitration PoliciesAutomotive IndustryBody Shop ExperienceCustomer ClaimsInspection

About the role

Key responsibilities & impact

Review customer claims to verify compliance with Manheim’s National Arbitration policies and account-specific guidelines
Investigate basic and less complex claims, including title, condition report, vehicle availability, inspection, mechanical, structural, and undisclosed damage claims
Interface with reconditioning, front office, dealer services, vehicle entry, and other departments during fact-finding and investigation
Investigate cases and facilitate inspections, documentation, and communications
Use financial approval authority to resolve cases
Obtain, compare, evaluate, and validate claim information
Prepare and facilitate resolution communications by telephone, email, and in-person discussion
Mediate disputes and negotiate vehicle repairs and pricing
Monitor and maintain accurate arbitration case files and required documentation
Engage supervisors or managers when escalation is required
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED and less than 2 years of related experience
Accuracy and attention to detail
Organizational and time management skills
Ability to adapt in a fluid and changing environment
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future
Preferred: 1+ years of automotive or body shop experience
Preferred: Claims adjuster experience

Benefits

Comp & perks

Flexible time-off policies
Competitive salary package
Bonus and incentive plans
Healthcare benefits from day one, with multiple individual and family options
Potentially free employee-only health plan with participation in the health screening program
10 days of free child or senior care through complimentary Care.com membership
401(k) retirement plans with up to 6% company match
Employee discounts on cars, computers, and continuing education
Inclusive parental leave policies
Comprehensive fertility coverage
Adoption assistance
Paid community volunteer hours
Pet insurance
At least 16 hours of paid time off every month
Seven paid holidays annually
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Health care insurance including medical, dental, and vision
Flexible vacation/wellness days and/or PTO