Billing Specialist

Cox Enterprises

. Handle inbound customer inquiries via phone and email as a first line of contact .

Posted 10/1/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing processes, customer account management, and effective communication to resolve inquiries and discrepancies. Proficient in maintaining accurate records and supporting documentation while adhering to company policies and regulatory requirements.

Highest-signal resume keywords

Billing Transactions ProcessingCustomer Account ManagementStrong Written And Verbal CommunicationAttention To DetailOracle Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ProcessesAccount AdjustmentsPayment TrackingAuditing Billing InformationData EntryCollections ActivitiesProblem ResolutionRecord MaintenanceRegulatory ComplianceContinuous Improvement Initiatives

Soft Skills

Organizational SkillsTime ManagementCustomer ServiceArticulation Of IssuesCollaboration

Tools & Technologies

ExcelWordPowerPointOutlookOracle

Industry Keywords

Billing PoliciesCustomer InquiriesPayment IssuesBilling DiscrepanciesInternal Collaboration

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Handle inbound customer inquiries via phone and email as a first line of contact
Partner with various departments to support customers and internal teams
Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines
Set up and maintain customer accounts within billing systems
Review, verify, and audit billing information for accuracy and completeness
Research and resolve billing discrepancies, payment issues, and customer inquiries
Post payments and adjustments to customer accounts
Monitor billing reports and identify exceptions or potential issues
Assist with collections-related activities and payment tracking
Gather information from internal departments to resolve billing concerns
Maintain accurate records and supporting documentation
Follow company billing policies, procedures, and regulatory requirements
Support continuous improvement initiatives that enhance billing efficiency and accuracy
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role
Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience
Ability to articulate issues, document resolution, and recognize when to escalate
Strong written and verbal communication skills required
Effective accounting, organizational, attention to detail, and time management skills required
Excellent computer and software knowledge, including Excel, Word, PowerPoint, Outlook, and Oracle
Experience working with customers or vendors to resolve issues with an excellent customer service track record
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Reasonable accommodations when requested by a qualified applicant or employee with disability