Business Solutions Specialist II, Concierge

Cox Enterprises

. Manage communication between Manheim and commercial clients and buyers using tools and platforms to cross-reference, research, and report gate pass information .

Posted 9/30/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills to manage client interactions and transaction support. Proficient in using Smartsheet and AS400 for tracking and reporting, while adhering to company policies and achieving established KPIs.

Highest-signal resume keywords

Problem-Solving SkillsSmartsheet ExperienceAS400 ProficiencyClient Communication ManagementSOP Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SmartsheetAS400Transaction SupportData EntryVehicle Note Review

Soft Skills

Communication SkillsProblem Resolution

Tools & Technologies

TeamsEmail Management

Industry Keywords

Client InquiriesGate Pass VerificationKPI AchievementRisk Class ReviewPayment Status Monitoring

About the role

Key responsibilities & impact

Manage communication between Manheim and commercial clients and buyers using tools and platforms to cross-reference, research, and report gate pass information
Foster communication with Manheim physical-site employees, clients, and security teams; escalate concerns to management
Respond to transaction-related client inquiries and provide problem resolution according to company policies and procedures
Maintain Smartsheet tracking for gate pass verification and client assistance workflows
Review, enter, and update vehicle notes; monitor shared email boxes and Teams channels
Generate buyer gate releases through AS400 after reviewing risk class, payment status, and vehicle availability
Manage internal and external account relationships through shared email accounts, Teams channels, and phone queues
Update SmartSheet requests regarding lost keys, dead batteries, and pending PSIs
Work and close PSIs in Failed Status throughout the week
Follow client and procedural SOPs and achieve established KPIs
Perform related duties assigned by leadership

Requirements

What you’ll need

Strong problem-solving skills
Ability to manage communication and transaction support between Manheim, commercial clients, and buyers
Experience or ability to use Smartsheet/SmartSheet spreadsheets
Ability to use AS400 to generate buyer gate releases
Ability to review buyer risk class, payment status, and vehicle availability
Ability to manage shared email accounts, Teams channels, and phone queues
Ability to research and respond to client requests
Ability to follow client and procedural SOPs
Ability to achieve established KPIs
Physical ability and mental acuity to execute duties within required timeframes
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Reasonable accommodations when requested by a qualified applicant or employee with disability