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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing logistics and fleet operations. Capable of effectively handling inbound and outbound calls, ensuring accurate information gathering and timely updates.
Highest-signal resume keywords
Customer Service ExperienceLogistics ManagementData Entry AccuracyMultitasking AbilitiesProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryFleet Operations ManagementBilling Information CommunicationCall HandlingEvent Status Updates
Soft Skills
Time ManagementProactive CommunicationCollaboration
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Inbound CallsOutbound CallsCustomer RequirementsService Provider Coordination24/7/365 Availability
About the role
Key responsibilities & impact- Handle all inbound calls in a timely manner
- Accurately gather and follow customer requirements during the initial call
- Obtain complete and accurate information while on the call
- Enter data promptly and precisely record the unit’s location
- Ensure accurate billing information is communicated to the service provider
- Handle estimates promptly and accurately
- Make outbound calls to obtain updates on open events
- Keep customers updated on event status and follow their instructions
- Collaborate with the roadside dispatcher when problems arise
- Manage time effectively to prioritize and complete tasks within deadlines
- Manage the logistics of fleet operations, ensuring vehicles are maintained and repaired promptly
Requirements
What you’ll need- High school diploma or GED and up to 2 years of experience in a related field
- Strong customer service experience
- Pre-employment drug test required
- Must currently be authorized to work in the United States for any employer without current or future sponsorship
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future
- Must live in one of the specified eligible locations
- Preferred: degree in related discipline or industry experience
- Availability for training Monday–Friday, 8:00 am–5:00 pm ET
- Availability to work in a 24/7/365 environment
- Proactive, multitasking, and problem-solving abilities
Benefits
Comp & perks- Exceptional work-life balance
- Flexible time-off policies and accommodating work schedules
- Comprehensive healthcare, with multiple options for individuals and families
- Generous 401(k) retirement plans with company match
- Professional development and continuing education opportunities
- Inclusive parental leave policies
- Comprehensive fertility coverage and adoption assistance
- Pet insurance
- Employee discounts
- Minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)