Client Performance Manager III – Central Dispatch

Cox Enterprises

. Build and maintain positive working relationships with external clients to retain and grow business .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $81,400 - $122,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and account performance analysis skills, with a focus on client retention and product utilization. Proficient in leveraging automotive logistics platforms and reporting tools to drive business growth and enhance customer service.

Highest-signal resume keywords

Client Relationship ManagementAccount Performance AnalysisAutomotive Logistics KnowledgeMS Office ProficiencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPerformance MonitoringProblem-SolvingProduct UtilizationClient EngagementBusiness ExpansionReporting Platforms KnowledgeTime ManagementTask Prioritization

Soft Skills

Interpersonal SkillsOrganizational SkillsPresentation Skills

Tools & Technologies

SisenseTableauSnowflake

Certifications & Qualifications

Bachelor’s DegreeMaster’s DegreeValid Driver’s License

Industry Keywords

Automotive LogisticsClient RetentionCross-Functional CollaborationContinuous ImprovementChurn Minimization

Tech Stack

Tools & technologies

SnowflakeTableau

About the role

Key responsibilities & impact

Build and maintain positive working relationships with external clients to retain and grow business
Ensure client needs drive priorities, decisions, and activities supporting client retention and product utilization
Monitor and analyze account performance
Apply problem-solving skills and strategic insight to address emerging situations and help clients achieve goals
Manage client performance and retention through ongoing client engagement supporting Central Dispatch
Assess client account opportunities and risks
Coordinate planned client engagement activity and delivery of agreed-upon services and solutions cross-functionally
Minimize churn and encourage adoption of new capabilities and services
Generate additional business and revenue through account expansion and product upselling
Identify and recommend Client Performance Account Management best practices
Support continuous improvement across the function
Provide high-level customer service and resolve customer problems quickly and effectively
Collaborate with clients, Product, Implementation, Operations, and other cross-functional teams
Maintain monthly client engagement levels to drive product utilization and performance and minimize churn risk
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 5+ years’ experience in a related field; alternatives include a master’s degree and up to 2 years’ experience, or 9 years’ experience in a related field
Strong knowledge of MS Office tools
Effective written, verbal, and presentation communication skills
Exceptional client relationship and account management experience
Excellent time management, organization, and task prioritization skills
Willingness and ability to travel as needed, up to 50% day or overnight trips
Valid Driver’s License
Extensive knowledge of automotive logistics platforms and operations preferred
Knowledge of reporting platforms such as Sisense, Tableau, and Snowflake preferred
Must clear a pre-employment drug test
Must be currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually for employee or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days
Reasonable accommodations for qualified applicants or employees with disabilities