Commercial Services Specialist II

Cox Enterprises

. Serve as a key point of contact for resolving client issues in collaboration with the national sales team, auction representatives, and client stakeholders .

Posted 10/2/2026full-timeMaple Grove • Minnesota • United StatesMid-LevelSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing account relationships and resolving client issues. Proficient in data entry and Microsoft Excel, with the ability to prepare reports and maintain accurate electronic customer vehicle files.

Highest-signal resume keywords

Customer ServiceData EntryMicrosoft Excel ProficiencyClerical ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReport PreparationVehicle ReconciliationSales InvoicingAccount Management

Soft Skills

Communication SkillsOrganizational SkillsMultitasking AbilityAdaptability

Tools & Technologies

Microsoft ExcelAdding MachinesOffice Equipment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client Issues ResolutionTransportation CoordinationVehicle OperationsSales ProcessesSafety Procedures

About the role

Key responsibilities & impact

Serve as a key point of contact for resolving client issues in collaboration with the national sales team, auction representatives, and client stakeholders
Perform data entry of required information
Manage account relationships, maintain effective communications, and ensure customer requirements are met
Work with the posting clerk to apply reconciliation, transportation, and other vehicle charges to the appropriate vehicle in the system
Respond to customer inquiries relating to vehicles and assist in resolving problems
Arrange required transportation and obtain transportation condition reports, bills, and related information
Establish and continuously update electronic customer vehicle files with vehicle location, condition, announcements, and other activities
Obtain floor price information from account representatives and enter it into the computer system
Prepare sale vehicle run processes, including run order, scheduling, and customer account notices
Reconcile incoming bills against ordered work and repairs for Institutional customer vehicles and resolve missing information or problems
Balance sales and perform post-sale invoicing for accounts receivable as needed
Prepare assigned vehicles for online programs with the Vehicle Operations Team
Prepare sales, expense, sold vehicle, dealer attendance, lot and transportation damage, block summary, and other reports
Follow all safety and health procedures and participate in Safety Excellence activities
Perform other duties as assigned by management

Requirements

What you’ll need

High School Diploma/GED and 3 years’ experience in a related field; OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
Ability to work in a fast-paced environment, receptive to change and able to multitask
Prior clerical or administrative experience required
Proficient in Microsoft Excel required
Commitment to providing excellent customer service required
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.)
Ability to sit or stand for prolonged periods of time
Communications and Organizational skills required
Must clear a pre-employment drug test
Currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Reasonable accommodations when requested by a qualified applicant or employee with disability