Customer Care Specialist II

Cox Enterprises

. Provide exemplary customer service to customers, clients and vendors while meeting and exceeding department metrics .

Posted 10/13/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on exceeding performance metrics, while effectively managing high volumes of communication across various platforms. Proficient in utilizing customer-facing tools and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceContact Center ExperienceAutomotive Industry KnowledgeMicrosoft Office ProficiencyAbility to Handle Multiple Tasks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceContact Center OperationsIssue ResolutionData ManagementPerformance Metrics

Soft Skills

CommunicationProblem-SolvingFlexibilityCollaborationTime Management

Tools & Technologies

Customer-Facing ToolsKnowledge Base SystemsCarrier/Client Record Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Automotive IndustryLogisticsInbound CallsEmail CommunicationSMS Communication

About the role

Key responsibilities & impact

Provide exemplary customer service to customers, clients and vendors while meeting and exceeding department metrics
Act as a liaison between the Contact Center and other departments within the company
Maintain proficiency in all knowledge base requirements
Manage high volume of inbound calls, emails and SMS
Identify client needs, research issues and provide solutions and/or alternatives
Meet and/or exceed quality guidelines and key performance criteria
Work across the organization to resolve client requests
Communicate how to use customer-facing tools
Become proficient in platforms, systems and tools used to maintain carrier/client records, transactions, documentation and relevant data
Perform other tasks and duties as requested by management

Requirements

What you’ll need

Stable internet connection with required bandwidth
Must live in Phoenix or Atlanta
High School Diploma / GED Required
2 years experience with customer service and/or contact center
2 years automotive industry and/or logistics experience preferred
Working knowledge and proficiency with Microsoft Office products
Must have flexibility to work evenings, weekends, holidays as required
Ability to handle multiple projects/tasks at a time
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days
PTO
Reasonable accommodations for qualified applicants or employees with disabilities