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Dispatch Coordinator – Cox Fleet
Cox Enterprises. Troubleshoot events to ensure the appropriate Service Provider is dispatched .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong dispatching skills and multitasking abilities in a 24/7 operational environment, ensuring timely vehicle maintenance and effective communication with service providers and customers.
Highest-signal resume keywords
Dispatching ExperienceFleet-Operation LogisticsMedium/Heavy Duty Vehicle MaintenanceCustomer Service SkillsAuthorization Verification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DispatchingMultitaskingEvent CoordinationProblem SolvingVehicle Maintenance
Soft Skills
CommunicationCustomer Inquiry Resolution
Certifications & Qualifications
Medium/Heavy Duty Truck Technology Certification
Industry Keywords
Fleet OperationsService Provider Coordination24/7 OperationsHigh School DiplomaGED
About the role
Key responsibilities & impact- Troubleshoot events to ensure the appropriate Service Provider is dispatched
- Coordinate and manage fleet-operation logistics
- Ensure vehicles are maintained and repaired promptly
- Assess and assign all open events
- Verify proper authorization before dispatching events
- Assign the appropriate and nearest service provider for requested repairs
- Advise customers of estimated arrival times and follow their instructions
- Inform the supervisor on duty of service-provider delays or repair problems
- Address problems and customer inquiries
- Provide market coverage in a 24/7/365 operation
Requirements
What you’ll need- High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance)
- Alternative qualification: an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field
- Strong knowledge of dispatching and multitasking
- Pre-employment drug test required
- Must currently be authorized to work in the United States for any employer without current or future sponsorship
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future
- Work must be performed within the United States
- Availability for variable schedules in a 24/7/365 operating environment
- Training availability Monday-Friday, 8:00 am-5:00 pm ET
- Degree in related discipline or industry experience preferred
Benefits
Comp & perks- A competitive salary and top-notch bonus/incentive plans
- Exceptional work-life balance
- Flexible time-off policies and accommodating work schedules
- Comprehensive healthcare, with multiple options for individuals and families
- Generous 401(k) retirement plans with company match
- Professional development and continuing education opportunities
- Inclusive parental leave policies
- Comprehensive fertility coverage and adoption assistance
- Pet insurance
- Employee discounts
- Minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid sick leave
- Paid parental leave
- Flexible vacation/wellness days and/or PTO
- Reasonable accommodations when requested by a qualified applicant or employee with disability