Dispatch Coordinator – Cox Fleet

Cox Enterprises

. Troubleshoot events to ensure the appropriate service provider is dispatched .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatching logistics and fleet operations, ensuring timely service provider coordination and customer communication in a 24/7 environment. Possesses strong multitasking abilities and a solid understanding of medium to heavy-duty vehicle maintenance.

Highest-signal resume keywords

Dispatching ExperienceFleet-Operation LogisticsCustomer CommunicationMedium/Heavy Duty Vehicle MaintenanceVariable Schedule Availability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DispatchingMultitaskingEvent CoordinationProblem SolvingAuthorization Verification

Soft Skills

Customer ServiceCommunicationTeam Collaboration

Certifications & Qualifications

Medium/Heavy Duty Truck Technology Certification

Industry Keywords

Fleet OperationsService Provider Coordination24/7 OperationsBreakdown DispatchingTire Maintenance

About the role

Key responsibilities & impact

Troubleshoot events to ensure the appropriate service provider is dispatched
Coordinate and manage fleet-operation logistics
Assess and assign all open events
Verify proper authorization before dispatching events
Assign the appropriate and nearest service provider for requested repairs
Advise customers of estimated arrival times and follow their requirements
Inform the supervisor on duty about service-provider delays or repair problems
Address problems and customer inquiries
Provide market coverage through variable work hours in a 24/7/365 operation

Requirements

What you’ll need

High school diploma or GED and 3 years of experience in a related field (dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance)
Alternatively, an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology), or 5 years of experience in a related field
Strong knowledge of dispatching and multitasking
Preferred: Degree in related discipline or industry experience
Availability for variable schedules in a 24/7/365 environment
Availability for weekend, second (evening/nights), or third (overnight) shifts
Must pass a pre-employment drug test
Currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

Benefits

Comp & perks

Competitive salary and bonus/incentive plans
Flexible time-off policies and accommodating work schedules
Comprehensive healthcare, with multiple options for individuals and families
401(k) retirement plans with company match
Professional development and continuing education opportunities
Inclusive parental leave policies
Fertility coverage and adoption assistance
Pet insurance
Employee discounts
Minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Flexible vacation/wellness days and/or PTO