Fleet Client Services and Billing Specialist II

Cox Enterprises

. Assist with the billing process in all markets in the area .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while effectively managing customer interactions and service scheduling. Proficient in utilizing fleet management systems and maintaining accurate documentation to enhance operational efficiency.

Highest-signal resume keywords

WIP Coordinator ExperienceStrong Excel SkillsFleet Maintenance ExperienceExcellent Verbal And Written Communication SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsDocumentation ManagementService SchedulingPreventative Maintenance CoordinationProblem-Solving Skills

Soft Skills

Organizational SkillsCollaboration SkillsRelationship BuildingFollow-Through AbilitiesAbility To Work Independently

Tools & Technologies

Cox Fleet IT SystemsWeb WrenchMobileFrameRO Writer

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Trucking Industry KnowledgeFleet MaintenanceTransportation ExperienceAutomotive Experience

About the role

Key responsibilities & impact

Assist with the billing process in all markets in the area
Coordinate work in progress (WIP)
Manage follow-up maintenance transactions from origination until the customer unit is in the repair technician’s control/custody
Maintain timely and accurate documentation and notes in Cox Fleet systems for each customer contact
Provide excellent customer service for internal and external customer calls
Establish positive customer rapport professionally
Obtain customer approval for repairs and services
Proactively contact customers to schedule preventative maintenance at regular intervals and drive repeat business
Partner and communicate with Field Operations to schedule appropriate technicians to accounts
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work
Develop and improve company capabilities in dispatching and service scheduling
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High School Diploma/GED and 3 years’ experience in a related field
Alternatively, any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
Alternatively, 5 years’ experience in a related field
Excellent verbal and written communication skills
Ability to effectively communicate at all levels of the organization
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners
WIP Coordinator experience highly preferred
Excellent organizational skills and ability to balance a variety of tasks
Strong Excel and data entry skills
Ability to learn new platforms, including Cox Fleet IT Systems, Web Wrench, MobileFrame, and RO Writer
Common knowledge of the trucking industry
Experience with fleet maintenance or other transportation experience in automotive/trucking helpful
Ability to work independently and collaboratively within a team environment
Excellent problem-solving skills
Highly organized with exceptional follow-through abilities
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Potential additional compensation through commission and/or an incentive program