Lead Fleet Services Coordinator

Cox Enterprises

. Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in the control/custody of the repair technician .

Posted 9/17/2026full-timeRemote • Michigan • United StatesSenior💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fleet maintenance management, customer service excellence, and effective communication across all organizational levels. Proficient in utilizing Cox Fleet IT Systems and other relevant platforms to enhance service scheduling and operational efficiency.

Highest-signal resume keywords

Fleet Maintenance ExperienceCox Fleet IT SystemsStrong Excel SkillsExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryFleet MaintenanceService SchedulingPreventative MaintenanceProblem-Solving

Soft Skills

Customer ServiceCollaborationRelationship BuildingTime ManagementFollow-Through

Tools & Technologies

Web WrenchMobileFrameRO Writer

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Trucking IndustryTransportation ExperienceAutomotive

About the role

Key responsibilities & impact

Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in the control/custody of the repair technician
Oversee assigned projects as needed
Exercise judgment on advanced or complex issues with limited supervision
Maintain timely and accurate documentation and notation in Cox Fleet systems regarding each customer contact
Provide excellent customer service for internal and external customer calls
Establish positive customer rapport
Obtain customer approval for all repairs and services
Proactively contact customers to schedule preventative maintenance at regular intervals and drive repeat business
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for supported technicians
Continuously develop and improve company capabilities in dispatching and service scheduling
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High School Diploma/GED and 7 years’ experience in a related field
Alternatively, any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience, or 9 years’ experience in a related field
Excellent verbal and written communication skills
Ability to effectively communicate at all levels of the organization
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners
Excellent organizational skills and ability to balance a variety of tasks
Strong Excel and data entry skills
Ability to learn new platforms, including Cox Fleet IT Systems, Web Wrench, MobileFrame, and RO Writer
Common knowledge of the trucking industry
Experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
Ability to work independently and collaboratively within a team environment
Excellent problem-solving skills
Highly organized with exceptional follow-through abilities
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Potential health care insurance (medical, dental, vision)
Potential retirement planning (401(k))
Potential paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)