Manager, Fleet Client Services

Cox Enterprises

. Lead and direct the scheduling team to optimize work volumes and staffing levels .

Posted 11/10/2026full-timeRemote • United StatesSeniorLead💰 $74,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client engagement, with a strong focus on client retention, revenue growth, and relationship building. Proven ability to lead teams, optimize operations, and achieve sales targets in the fleet or automobile industry.

Highest-signal resume keywords

Account ManagementClient EngagementSales Target AchievementTeam LeadershipNegotiation Techniques

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementRevenue GrowthClient RetentionStrategic ThinkingProblem-Solving

Soft Skills

Strong Verbal CommunicationWritten CommunicationInterpersonal EngagementInfluenceExecutive Presence

Certifications & Qualifications

Bachelor’s DegreeValid Driver’s License

Industry Keywords

Fleet MaintenanceAutomobile IndustryCustomer SatisfactionMarket TrendsSafety Excellence

About the role

Key responsibilities & impact

Lead and direct the scheduling team to optimize work volumes and staffing levels
Manage and grow a portfolio of Fleet Maintenance clients across an assigned geographic territory
Drive client retention, expansion, revenue growth, technician efficiency, and client satisfaction
Serve as a manager-level escalation point for complex customer issues
Manage accounts and implement performance management processes to achieve measurable product results
Meet and exceed revenue and customer churn goals
Build and maintain client relationships and ensure exceptional customer experience
Evaluate growth opportunities based on client needs and market trends
Work with national and regional Sales teams to maximize client value
Meet annual sales targets and customer churn metrics
Partner with Field Operations regarding client account changes
Provide leadership and direction to the scheduling team
Align Cox Automotive products and services with client business models
Serve as key contact for internal and external clients, addressing escalations and inquiries
Monitor client, market, and competitor activity
Identify at-risk clients and create action plans to improve performance
Monitor system red flags and emergencies and take immediate action
Attend customer meetings as a Cox management representative
Lead transparent communication through meetings, one-on-ones, email, Teams chats, and interpersonal engagement
Collaborate with departments, physical sites, and leadership to coordinate activities and maintain service quality
Follow safety and health procedures and support Safety Excellence activities
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement; alternative combinations include a master’s degree and 4 years of experience, a Ph.D. and up to 1 year of experience, or 10 years of experience in a related field
At least 1 year in a management or leadership role
Travel required: up to 40%
Valid driver’s license required
Safe driver
Experience in the fleet or automobile industry preferred
Proven track record building relationships, consulting, and selling value-added service solutions
Ability to meet and exceed sales targets
Skilled in negotiation techniques
Strong verbal and written communication skills
Ability to foster productive and professional internal and external business relationships
Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills
Must be currently authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship

Benefits

Comp & perks

Competitive salary and bonus/incentive plans
Flexible time-off policies and accommodating work schedules
Comprehensive healthcare benefits, with multiple options for individuals and families
401(k) retirement plans with company match
Inclusive parental leave policies
Fertility coverage and adoption assistance
Professional development and continuing education opportunities
Financial wellness/planning resources
Flexible paid vacation
Seven paid holidays
Up to 160 hours of paid wellness annually for employee or family member wellness
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Medical, dental, and vision insurance
Sick leave
Flexible vacation/wellness days and/or PTO