Performance Manager

Cox Enterprises

. Build and maintain relationships with a portfolio of external clients .

Posted 10/2/2026full-timeRemote • United StatesJunior💰 $82,500 - $123,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, driving client retention, and upselling product functionality within the retail automotive sector. Proficient in analyzing account performance and improving business processes to meet client objectives.

Highest-signal resume keywords

Client Relationship ManagementRetail Automotive ExperienceAccount Performance AnalysisMicrosoft Suite ProficiencyChange Influence in Dealerships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Retention StrategiesBusiness Process ImprovementProduct UtilizationDeal Desk ExperienceAction Plan Development

Soft Skills

Effective CommunicationAutonomous Work AbilityProblem-Solving

Tools & Technologies

Screen-Share TechnologiesRelevant Software Systems

Certifications & Qualifications

Bachelor’s DegreeValid Driver’s License

Industry Keywords

Retail AutomotiveDealership OperationsClient EngagementProduct KnowledgePerformance Management

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of external clients
Own client relationships and advocate for client needs internally
Drive client and revenue retention and product utilization
Identify customer interest in additional products and expand or upsell product functionality
Collaborate with other Performance Managers to provide seamless experiences for clients with multiple products
Manage the progress and results of assigned accounts independently
Engage clients through onsite visits and virtual screen-share sessions
Improve clients’ business processes and help them meet objectives
Develop action plans for at-risk clients to retain relationships
Identify barriers and core problems preventing clients from meeting objectives
Provide guidance on leveraging product capabilities to meet business objectives
Monitor and analyze account performance and trends
Monitor client system red flags and emergencies and take immediate action
Improve processes and systems during client engagements
Maintain product knowledge, including new releases and product enhancements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 4 years’ experience in a related field; alternatives include a master’s degree and 2 years’ experience, a Ph.D. and up to 1 year of experience, or 8 years’ experience in a related field
Valid driver’s license required
At least 3 years’ recent retail automotive experience preferred
Experience as a General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager, or similar capacity preferred
Proven ability to influence change inside a dealership preferred
Direct experience desking deals in a retail automotive environment preferred
Working knowledge and experience in retail automotive and software utilization preferred
Proficiency in Microsoft Suite, screen-share technologies, and relevant software systems preferred
Ability to communicate effectively with all levels at an automotive dealership or dealer group
Ability to work remotely, nearly autonomously under moderate supervision, and follow standard practices and procedures
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Ability to travel potentially up to 50%, including in-market travel, overnight travel, and occasional weekends
Must pass a pre-employment drug test
Must be currently authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship

Benefits

Comp & perks

Annual incentive/commission target of $27,000.00
Flexible time-off policies and accommodating work schedules
Comprehensive healthcare benefits with multiple options for individuals and families
401(k) retirement plans with company match
Inclusive parental leave policies
Fertility coverage and adoption assistance
Professional development and continuing education opportunities
Financial wellness/planning resources
Vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Flexible vacation/wellness days and/or PTO