Performance Manager

Cox Enterprises

. Build and maintain relationships with a portfolio of external clients .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,500 - $123,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, driving client retention, and upselling product functionality within the retail automotive sector. Proficient in analyzing account performance and improving business processes through effective communication and collaboration.

Highest-signal resume keywords

Client Relationship ManagementRetail Automotive ExperienceAccount Performance AnalysisMicrosoft Suite ProficiencyInfluencing Change

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementProduct UtilizationDeal DeskingAction Plan DevelopmentProblem Identification

Soft Skills

Effective CommunicationAutonomous WorkCollaboration

Tools & Technologies

Screen-Share TechnologiesRelevant Software Systems

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Retail AutomotiveClient EngagementRevenue RetentionUpsellingDealership Operations

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of external clients
Own client relationships and advocate for client needs internally
Drive client and revenue retention and product utilization
Identify customer interest in additional products and expand or upsell product functionality
Collaborate with other Performance Managers to provide a seamless client experience
Manage the progress and results of assigned accounts independently
Conduct onsite visits and virtual screen-share engagements
Help clients improve business processes and meet objectives
Develop action plans for at-risk clients to retain relationships
Identify barriers and core problems preventing clients from meeting objectives
Provide guidance on product capabilities and business objectives
Monitor and analyze account performance and trends
Monitor client system red flags and emergencies and take immediate action
Improve existing processes and systems through client engagement
Maintain knowledge of product releases and enhancements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 4 years’ experience in a related field; alternatives include a master’s degree and 2 years’ experience, a Ph.D. and up to 1 year of experience, or 8 years’ experience in a related field
Valid driver’s license required
Safe driver
Preference for at least 3 years’ recent retail automotive experience in a General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager, or similar capacity
Proven ability to influence change inside a dealership
Direct experience desking deals in a retail automotive environment
Working knowledge and experience in retail automotive and software utilization
Proficiency in Microsoft Suite, screen-share technologies, and relevant software systems
Ability to communicate effectively with all levels at an automotive dealership or dealer group
Ability to work remotely and nearly autonomously under moderate supervision
Ability to learn complex technology and basic web-based systems knowledge
Ability to travel potentially up to 50%, including in-market, overnight, and occasional weekend travel
Must clear a pre-employment drug test
Must be currently authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship

Benefits

Comp & perks

Annual incentive/commission target of $27,000.00
Flexible time-off policies and accommodating work schedules
Comprehensive healthcare benefits with multiple options for individuals and families
401(k) retirement plans with company match
Inclusive parental leave policies
Fertility coverage and adoption assistance
Professional development and continuing education opportunities
Financial wellness/planning resources
Paid holidays
Up to 160 hours of paid wellness annually
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Medical, dental, and vision insurance
Paid sick leave, flexible vacation/wellness days, and/or PTO
Remote work arrangement