Senior Customer Care Specialist

Cox Enterprises

. Become proficient in knowledge base requirements to resolve clients’ needs efficiently .

Posted 10/22/2026full-timePhoenix • Arizona • United StatesSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in client relationship management and service delivery, with a strong focus on problem-solving and effective communication. Experienced in utilizing Salesforce and managing high-volume tasks in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ExperienceAttention To DetailExcellent Communication SkillsAbility To Multi-Task

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

AdaptabilityService-OrientedRelationship Building

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

LogisticsTransportationClient AdvocacyOnboardingDocumentation

About the role

Key responsibilities & impact

Become proficient in knowledge base requirements to resolve clients’ needs efficiently
Become proficient in platforms, systems, and tools used to maintain client records, transactions, documentation, and data
Document conversations in the designated system to ensure handoff continuity and client profile accuracy
Manage a high volume of tasks in a timely and efficient manner
Identify client needs, research issues, and provide solutions or alternatives
Build sustainable relationships and provide best-in-class service
Meet or exceed established key performance criteria
Provide excellent client service and advocacy
Work across the organization to resolve client requests
Assist clients with onboarding by providing application and registration status, next-step guidance, and answers to questions
Perform outbound client calls regarding account status and follow-ups
Explain how to use client-facing tools
Perform other duties as deemed necessary by management

Requirements

What you’ll need

High School Diploma or GED required
College degree preferred
Minimum of 4 years of customer service experience or the equivalent
Salesforce experience a strong plus
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Must clear a pre-employment drug test

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Sick leave
Flexible vacation/wellness days and/or PTO
Reasonable accommodations when requested by a qualified applicant or employee with disability, unless undue hardship
Potential additional compensation including commission and/or incentive program