Senior Customer Care Specialist

Cox Enterprises

. Serve as the client advocate and own client satisfaction through accurate task resolution .

Posted 10/13/2026full-timePhoenix • Arizona • United StatesSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client advocacy and satisfaction through effective communication, problem-solving, and task management in a fast-paced environment. Proficient in maintaining accurate documentation and building sustainable client relationships while meeting key performance criteria.

Highest-signal resume keywords

Customer Service ExperienceExcellent Oral And Written Communication SkillsAttention To DetailAbility To Multi-TaskClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Client AdvocacyProblem-SolvingAdaptabilityFollow-Through

Tools & Technologies

Knowledge-Base PlatformsClient-Facing Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Auction KnowledgeLogistics KnowledgeTransportation Knowledge

About the role

Key responsibilities & impact

Serve as the client advocate and own client satisfaction through accurate task resolution
Manage a high volume of tasks in a fast-paced environment
Leverage resources to identify client needs, clarify and communicate information, research issues, and provide effective resolutions
Become proficient in knowledge-base requirements, platforms, systems, and tools
Maintain accurate documentation of conversations, client records, transactions, and relevant data
Identify client needs, research issues, and provide solutions or alternatives
Build sustainable client relationships and provide best-in-class service
Meet or exceed established key performance criteria
Provide excellent client service and advocacy
Work across the organization to resolve client requests
Assist clients with onboarding, application and registration status, next steps, and questions
Dispatch available vehicles to clients across all regions on an inbound basis
Explain how to use client-facing tools
Perform other duties as directed by management

Requirements

What you’ll need

High School Diploma or GED required
Minimum of 4 years of customer service experience or the equivalent
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communication skills, particularly in a phone or email context
Attention to detail and follow-through
Ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high-energy, dynamic, and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Must reside in Phoenix
Must clear a pre-employment drug test
Must be currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Sick leave
Flexible vacation/wellness days
Equal Employment Opportunity protections
Reasonable accommodations for qualified applicants or employees with disabilities