Senior Customer Care Specialist, Manheim

Cox Enterprises

. Serve as the client advocate and own client satisfaction through accurate resolution .

Posted 9/16/2026full-timePhoenix • Arizona • United StatesSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on client satisfaction and effective resolution of issues. Proficient in managing tasks in a fast-paced environment while maintaining attention to detail and clear communication.

Highest-signal resume keywords

Customer Service ExperienceExcellent Oral And Written Communication SkillsAttention To DetailAbility To Multi-TaskLogistics/Transportation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AdvocacyIssue ResearchDocumentation MaintenanceOnboarding AssistanceKey Performance Criteria Management

Soft Skills

AdaptabilityRelationship BuildingService Orientation

Tools & Technologies

Knowledge Base PlatformsClient-Facing Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Auction KnowledgeLogistics KnowledgeTransportation Knowledge

About the role

Key responsibilities & impact

Serve as the client advocate and own client satisfaction through accurate resolution
Manage a high volume of tasks in a fast-paced environment
Leverage resources to identify client needs, clarify and communicate information, research issues, and provide effective resolution
Become proficient in knowledge base requirements, platforms, systems, and tools
Maintain documentation of conversations to ensure handoff continuity and client profile accuracy
Identify client needs, research issues, and provide solutions or alternatives
Build sustainable relationships and provide best-in-class service
Meet or exceed established key performance criteria
Work across the organization to resolve client requests
Assist clients with onboarding by providing application and registration status, next-step guidance, and answers to questions
Dispatch available vehicles to clients across all regions on an inbound basis
Communicate how clients can use client-facing tools
Perform other duties as deemed necessary by management

Requirements

What you’ll need

High School Diploma or GED required; College degree preferred (or equivalent experience)
Minimum of 4 years of customer service experience or the equivalent
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Must reside in Phoenix, Arizona
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Must clear a pre-employment drug test

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Reasonable accommodations when requested by a qualified applicant or employee with disability