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Cox Enterprises

Senior Dispatcher

Cox Enterprises

. Assess and assign any/all open events .

Posted 10/12/2026full-timeRemote • North Carolina • United StatesSenior💰 $27 - $40 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong coordination and dispatching capabilities, with advanced knowledge in Microsoft Office Suite and basic understanding of diesel mechanics. Proven ability to manage customer inquiries and maintain high efficiency in a dynamic work environment.

Highest-signal resume keywords
Coordinator-Dispatcher II ExperienceAdvanced Microsoft Office Suite KnowledgeCustomer Service SkillsTwo Years Relevant ExperienceBasic Diesel Mechanics Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CoordinationDispatchingCustomer ServiceEvent ManagementProblem ResolutionEfficiency MaintenanceTrainingAuthorization VerificationService Provider AssignmentInbound Event Handling
Soft Skills
CommunicationTeam CollaborationAdaptabilityAttention to DetailTime Management
Certifications & Qualifications
High School DiplomaGED Certificate
Industry Keywords
Service ProviderCustomer Profile KnowledgePre-Employment Drug TestVariable Work ShiftAttendance Maintenance

About the role

Key responsibilities & impact
  • Assess and assign any/all open events
  • Verify proper authorization has been obtained to dispatch the event
  • Assign the appropriate and nearest Service Provider to make requested repairs
  • Advise customers of estimated arrival times and follow instructions per their requirements
  • Inform the manager on duty of service-provider delays or repair problems
  • Work with New Call/Follow Up Representatives to address problems
  • Handle overflow of new inbound events
  • Assist New Call/Follow Up Representatives as needed
  • Assist in resolving customer inquiries
  • Provide peer training
  • Maintain an above-average efficiency score
  • Maintain good-standing attendance
  • Perform other assigned duties and projects

Requirements

What you’ll need
  • High School Diploma or GED Certificate, required
  • Two years’ relevant experience
  • Must be Coordinator-Dispatcher II at least one year
  • Advanced knowledge in Microsoft Office Suite
  • Basic knowledge in diesel mechanics and customer profile knowledge
  • Must clear a pre-employment drug test
  • Currently authorized to work in the United States for any employer without current or future sponsorship
  • No OPT, CPT, STEM/OPT or visa sponsorship now or in future
  • Variable work shift

Benefits

Comp & perks
  • Minimum of 6.67 hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
  • Reasonable accommodations for qualified applicants or employees with disabilities