Senior Manager, Fleet Client Services

Cox Enterprises

. Lead and direct the scheduling team to optimize work volumes and staffing levels .

Posted 10/20/2026full-timeRemote • United StatesSenior💰 $89,400 - $134,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing scheduling teams and optimizing client relationships within the fleet maintenance sector. Proven ability to drive revenue growth, enhance customer satisfaction, and implement strategic business solutions.

Highest-signal resume keywords

Client Relationship ManagementRevenue Growth StrategyTeam LeadershipSales Target AchievementFleet Maintenance Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementBusiness Case DevelopmentAnalytical Decision SupportClient Retention StrategiesMarket Trend Evaluation

Soft Skills

Effective Problem-SolvingStrategic ThinkingInterpersonal CommunicationExecutive PresenceCollaboration

Certifications & Qualifications

Bachelor’s DegreeMaster’s DegreePh.D.

Industry Keywords

Fleet MaintenanceAutomobile IndustryCustomer Churn MetricsSales SolutionsSafety Excellence

About the role

Key responsibilities & impact

Lead and direct the scheduling team to optimize work volumes and staffing levels
Manage and grow a portfolio of Fleet Maintenance clients across an assigned geographic territory
Drive client retention, expansion, revenue growth, technician efficiency, and client satisfaction
Serve as a manager-level escalation point for complex customer issues
Manage accounts and implement performance management processes to achieve measurable results
Provide strategic leadership and oversight for department operations
Meet and exceed revenue and customer churn goals
Build and maintain client relationships and ensure exceptional customer experiences
Evaluate growth opportunities based on client needs and market trends and recommend business solutions
Partner with national and regional Sales teams to maximize client value
Own annual sales targets and customer churn metrics
Coordinate with Field Operations regarding client account changes
Align Cox Automotive products and services with client business models
Address internal and external client escalations and inquiries
Monitor client, market, and competitor activity and report key changes and business needs
Develop action plans for at-risk clients and improve performance
Monitor system red flags and emergencies and take immediate action
Attend customer meetings as a Cox management representative
Lead transparent communication through meetings, one-on-ones, emails, Teams chats, and interpersonal engagements
Collaborate with departments, physical sites, and leadership to coordinate activities and maintain service quality
Follow safety and health procedures and support Safety Excellence activities
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 8 years or more of experience in a related field; alternatives include a master’s degree with 6 years or more experience, a Ph.D. with up to 3 years of experience, or 12 years or more of experience in a related field
At least 3 years in a management/leadership role
Travel required up to 40% within the outlined territory
Valid driver’s license required
Safe driving record/ability
Experience in the fleet or automobile industry preferred
Proven track record building relationships, consulting, and selling value-added service solutions
Ability to meet and exceed sales targets
Analytical support for influencing decisions
Skilled in developing and finalizing business case scenarios
Ability to foster productive and professional internal and external business relationships
Executive presence, strategic thinking, effective problem-solving, and ability to achieve business results through influence
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually for employee or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days and/or PTO
Reasonable accommodations for qualified applicants or employees with disabilities