Senior Quality Assurance Analyst, Absence and Accommodations

Cox Enterprises

. Conduct routine and ad hoc quality audits of Absence & Accommodations cases .

Posted 10/22/2026full-timeUnited StatesSenior💰 $74,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting quality audits and evaluations within Absence and Accommodations, ensuring compliance with regulatory standards and providing actionable feedback. Proficient in analyzing performance data and supporting process improvements while maintaining confidentiality and sound judgment.

Highest-signal resume keywords

Quality AuditingRegulatory ComplianceAbsence ManagementData AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceCase Documentation EvaluationPerformance MeasurementProcess ImprovementData Interpretation

Soft Skills

Time ManagementIndependent WorkConfidentiality HandlingUrgency and Prioritization

Tools & Technologies

Microsoft OfficeHRISWorkdayAbsenceTrackerPower BI

Certifications & Qualifications

PHRSPHRSHRM-CPSHRM-SCP

Industry Keywords

FMLAADAERISADisability Benefit ProgramsLeave Administration

About the role

Key responsibilities & impact

Conduct routine and ad hoc quality audits of Absence & Accommodations cases
Evaluate case documentation, determinations, communications, and workflows for accuracy, consistency, and regulatory compliance
Identify quality trends, root causes, and risk areas; escalate emerging risks to the Director, Absence & Accommodations
Maintain audit documentation and quality assurance records
Score cases and interactions using established QA scorecards and performance measures
Provide timely, objective, actionable feedback to Absence Advisors
Participate in calibration sessions and support corrective action plans, coaching, and performance improvement initiatives
Provide guidance on quality standards, documentation requirements, and process adherence
Analyze QA results, audit findings, and performance data
Prepare quality assurance reports and insights
Support dashboard development and leadership reporting
Recommend process improvements with the Director, Senior Advisors, Training, and Business Partners
Support updates to QA tools, scoring criteria, documentation standards, and repositories
Participate in special projects, audits, and operational initiatives related to quality, compliance, or system enhancements
Assist with implementation and adoption of new tools, workflows, or AI-enabled solutions
Identify training gaps and content needs based on QA findings
Serve as a subject matter resource for quality standards, documentation expectations, and best practices
Support change management for policy, process, and system updates

Requirements

What you’ll need

Bachelor’s degree in human resources, healthcare administration, business management, or related discipline and 4 years of related experience in absence management, leave administration, or accommodations
Alternative qualifications: master’s degree and 2 years’ experience; Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
Strong knowledge of self-funded and fully insured disability benefit programs and ERISA guidelines
Working knowledge of FMLA, ADA, PWFA, workers’ compensation, and related leave and accommodation regulations
Proficiency in Microsoft Office, including Excel, PowerPoint, and Word
Experience with HRIS, leave management, and case management systems such as Workday, AbsenceTracker, Service Station, UKG, Kronos, or similar platforms
Knowledge of state and federal employment laws relevant to leave and accommodations
Strong verbal and written communication skills
Ability to work independently with urgency, prioritization, follow-through, and time management
Ability to handle confidential medical and employee information with sound judgment and discretion
Ability to collect, interpret, and share data
Ability to travel up to 15% of the time
If outside Atlanta, ability to work successfully 100% remotely except for periodic required travel
Must currently be authorized to work in the United States for any employer without current or future sponsorship
Must pass a pre-employment drug test
Preferred: experience with Power BI, Power Automate, Alteryx, or similar tools
Preferred: PHR/SPHR or SHRM-CP/SCP certification
Preferred: experience supporting Canada leave frameworks or other multi-jurisdiction leave programs
Preferred: experience supporting US territorial leave and disability programs, including Puerto Rico SINOT

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually for personal or family wellness
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days
Reasonable accommodations for qualified applicants or employees with disabilities
Eligibility for additional compensation through an incentive program